HP envy: cannot start anything

Similar Questions

• Envy 17-j120us: high definition Audio Device, Code 10 device cannot start, yellow triangle

  My IDT audio works fine and its works my laptop well, but when I curls upward from my laptop to my TV via a HDMI cable, I output my laptop displays on my TV but no sound from my laptop on my TV came out. I think the problem is because there is something wrong with my high definition Audio Device. It has a yellow triangle next to him with a! in the middle of the yellow triangle in the Manager of devices under sound, video and game controllers. And when I click on properties on the high definition Audio Device, it says: "this device cannot start. (Code 10) {Operation failed} The requested operation failed. Any help would be great. Is CLEAN Windows 10 installed on a NEW HARD DISK. I HAVE NOT upgraded, windows 10 was clean installed from a disc.

  See if it works...

  Download and install this free utility for files.  The 2nd listed file is 64-bit.

  http://www.7-zip.org/

  Then download and save, but do not run the graphics driver Intel W10 from the support page of your laptop.

  This package provides the driver that allows graphics Intel high definition (HD) in the notebook models that are running an operating system supported. If the video output high-definition multimedia interface (HDMI) is supported, this package also installs the HDMI Audio Driver.

  File name: sp72370.exe

  Right-click on the file of the Intel graphics driver you just downloaded and select 7 - zip from the list of options.

  Have 7-zip extract of: and let it extract the file in the file name (sp72370).

  Go to Device Manager and click on the audio device HD of the problem.

  Click on the driver tab, click on set to update driver.  Select her browse my computer for driver software option and navigate to the driver 7-zip created folder.

  Make sure that the include subfolders is selected and see if the pilot goes like this.

  Then restart the PC.

• HP ENVY m6 1206 TX: cannot start Windows (8.1)

  The other day I wanted to turn my computer off and let it, because I was in a bad mood and wanted to get awy and do something else. But when I went to click on update and stop, I clicked on update and restart. I more wanted to leave everything to rest because he was for a long time on the computer. But I waited for the update that stopped on 27% for a long time, after going quickly through the others. It probably would have been fine, but I was imptient and took the incredibly stupid decision to force the computer to turn off because I was tired. The next time that I turned it, Windows wouldn't start.
  
  When I try to start the computer, it says:
  
  Auto repair
  
  Your PC did not start successfully
  
  So, I can either tap on restart to restart my PC that it can sometimes solve (this isn't for me). Or go to advaced options.
  In options advanced > troubleshooting, I can update my pc without losing the files but that fails.
  Then options are more advanced. I can do a system restore, but there is none. Same thing with system image recovery. Starup repair fails. Command PROMT... I don't know what to do. Even with the settings of the UEFI firmware. There is start parameters also right up. I don't know what to do with them.
  
  In a quick test of the system, everything going except Hard shore short check the DST, who said the warning. No info was given, which doesn't really help.
  
  I can do with these options that could help? Or should I send repair? Or, if the reset in advanced options option is different to the first, what should I do? I doubt that it is the same because he says that I will lose all my files, whereas it would appear to the other literally just restart the computer.

  Thanks for any help.

  Redstar86

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post on your PC is no longer to leave and wanted to help.
  
  The description of the problems you are experiencing generally indicate one or two of the following ways:

  (1) defective hard drive
  (2) damaged/missing bootloader files

  Already, you did the second and said that has not fixed the problems.

  And you have already received errors on the first.  To confirm the status of hard disk, please follow the instructions in this link to test your hard drive: http://support.hp.com/us-en/document/c00439024
  
  If that confirms that your drive has failed, then you will need to replace it.  Please report back if this is the case.

  If the drive has failed, you will need replace it and order the HP recovery media to restore your PC to a working state.

  As for recovery, onlu Refresh keeps the files; the other delete files - so before you make them, you must save all the files and folders you want to keep.  If you cannot start the PC enough to do this, you would need to remove the drive from the PC, buy a USB-to-Hard-Driver adapter, connect the drive to another PC and copy files and folders there.
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.

• No audio output because High Definition Audio Driver cannot start (Envy 17 Quad) HDMI

  Since I bought this laptop two months ago, the HDMI audio has always been inconsistent. I remember working once or twice, but there were several times when my audio driver recognizes that an HDMI cable is connected. Yes, I tried everything that is obvious: computer shutdown, control devices disabled in playback devices, drivers, etc.. Now, when I plug an HDMI cable, the video is fine but the IDT High Definition Audio CODEC does not recognize HDMI / my TV. The High Definition Audio Driver says it cannot start, but I could not reinstall or find a download from the HP Web site. How can I get audio through HDMI to my TV?

  Well, I think I have it solved. I have plugged the HDMI cable and uninstalled the generic audio driver broke, then scanned for the hardware changes. Audio driver reappeared in the work and there was audio cable to the tv.

• Vista cannot start because of accidentally deleted system files

  Hello

  my laptop was working very well until some files were accidentally deleted and now Vista cannot start.
  There is a message saying that I need to contact the system administrator or the manufacturer of the pc.

  Is there anything you could recommend?
  I would appreciate if you could help me find a way to record all of the information contained in hard drives.

  see you soon

  If you are not able to boot up the laptop and refuse it to Vista to start then take recovery in hand, insert it and start on this CD from Toshiba.

  Then the cell phone should boot from the recovery CD and reinstall the whole OS again.
  This should help, but the HARD drive will be formatted.

• Re: Satellite A200-1Z3 - LAN cannot detect anything

  Hi, I have a problem with my Lan port

  When I connected the lan cable only 1 light turn on and my system (Windows 7 Ultimate and Linux Ubuntu 11.04) cannot detect anything. Cable works at my book of fathers, but I have a problem, starting after that when I gived computer Service Center, I haved some problem with hard drive. Now, I don't have a warranty.

  How can I solve this problem?

  Toshiba satellite A200-1Z3 PSAE3E

  Thank you...

  Hello

  If the green light of LAN port lights if a cable is connected to the port LAN work physically so I doubt s faulty.

  The network adapter is in the Device Manager correctly and have you tried a driver update?

  Have you tested this situation on the factory settings?

• My finder cannot show anything...

  My finder cannot show anything... need help

  So far, I use finder "Relaunch" to solve the problem, but about a minute later, the yet it still happens once again,...

  Mac Pro, OS X (10.9.5)

  

  -Try to reset memory NVRAM/PRAM and SMC

  MacIntel: Reset of the controller (SMC) system management

  Subject of memory NVRAM and PRAM

  -Try to start safe mode

  OS x: what is Safe Boot, Safe Mode?

  -Start to recovery and repair the startup disk

  OS X: on OS X Recovery - Apple Support

  -If it is repairable reinstall the OSX

  How to reinstall OS X on your Mac - Apple Support

  -If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.

  Format the boot disk and then do a fresh install of Mac OS x

• My 8 victory... infected with the virus cannot start in safe mode...

  recently, my computer of windows 8 has a virus... (miss click an ad pop up and it's on the computer)

  I already got Malewarebytes Anti Maleware and installed AVG, but this virus that bypassed and infected my computer. I tried the standard F8 during startup to go into safe mode and run my anti virus scanners, but apparently it does not work in windows 8. Some say SHIFT F8, that does not work either. Also any other method of setting up safe menu starting boot or mode does not work as it should connect on the desktop to go threw the settings and activate it for the next boot upward. This does not work for me since the virus I have apprently made my fall display driver, after I get my user password to start the desktop computer, so I don't see anything but the pointer of the mouse, everything is black. Y at - it another way to start in safe mode or trigger a recovery system or restore without actually being on the desktop?

  Why windows might change?

  I already ordered a recovery disk as that seemed to be my only option. But the works of windows 8 way I will NEVER buy a computer with it again. Cannot start in safe mode and can't do the simplest task without being a great test. It's crazy. I thought that windows 8 was supposed to be simple and easy to use!

  Please reset your PC. The procedure is given in the link below:

  http://support.HP.com/us-en/document/c03546603

  If this does not help, recovery of the system to the factory settings. Consult the following document:

  http://support.HP.com/us-en/document/c03489643

• Cannot start because of missing or damaged file: \Windows\AppPatch\drvmain.sdb.

  Everything was fine when last stopped.  Then this error message.  Cannot get to anything that will open any program or allow me to run a CD.  Cannot start because of missing or damaged file: \Windows\AppPatch\drvmain.sdb.  Cannot run CHKDSK or use reinstall the CD because there is no place to run is.  Cannot get to Norton to uninstall.  Help!

  Hello

  If we can start safe mode?

  If so, we can perform Clean Boot Troubleshooting:

  http://support.Microsoft.com/kb/310353

  http://support.Microsoft.com/kb/316434

  If this isn't the case, then we might need a Windows XP CD in order to move forward.

  Let us know.

  Best regards

  Matthew_Ha

• "\?? \C:\Windows\Explorer.exe"cannot start or run due to incompatibility with the 64 bit version of windows

  A friend gave me your laptop to watch - there edition family vista (64 bit (I think) on it and when you try to run Explorer he says it does not find or access is denied and something about 16 bit / 64 bit (it has been a few days and I'm not memory clearly until what I try again tonight)

  "\?? \C:\Windows\Explorer.exe"cannot start or run due to incompatibility with the 64 bit version of windows"

  If you try to run a dll / Panel or anything like that, you will get an error message saying that it cannot run some 16-bit process or access denied.

  I did a lot of research on Google and nothing someone he said worked - which "everyone" giving full access to the C:\WINDOWS\Registration, executes a command secedit, a sfc/scannow, do a system restore to the point of older, make a new user account, start up in safe mode...

  So now I'm pretty stuck. I'm SURE I've seen this problem before with reference to 16-bit etc error messages, but in home edition I do not have the MMC users & groups (had to make new user with password renew then that starts in another environment) or the Security tab of the properties of file/folder for permissions NTFS etc (had to use icacls).

  Can someone enlighten us justice on that shiney? : o I don't want to have to redo the entire Setup, I'm sure it is something fixable...

  OK, so for those who want to know the real difficulty? --He came from a guy on the forums of TekTips

  goombawaho (MIS)

  5-13 dec 08:05

  Before charging, tell him from a prompt CMD (Administrator). Go in the the C:/windows/system32 folder and type "Rename verclsid.exe verclsid.old. reset

  I guess that I didn't that I had seen the name "verclsid.exe" in some of these error messages trying to run things.  I looked and saw it was to check the files or something.
  Anyway I couldn't rename even in admin console so I started in a different environment and renamed the copy in system32 and syswow64.
  Now, I've started and bang things seem to be ok! I guess I should try and replace it with a known working version? That or just give back it.
  I doubt that everybody does all c:\windows control total should be too dangerous, right... just?  : P I don't have a way to put permissions by default anyway, so Hey.  Formatting beats!

  Now why everyone here didn't it?  I knew it would be simple!  : p

• Standard VGA graphics driver cannot start (code 10) on Vista Dell laptop

  VGA adapter work not or update,

  standard graphics driver vga adapter... cannot start (code 10) it says in the properties... it does not update or whatever it is, I have a computer dell laptop... Help, please

  Hello

  Description of errors related to the 10 Code that generates the Device Manager in Windows on computers
  http://support.Microsoft.com/kb/943104/

  Don't forget and log on as an ADMINISTRATOR

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  --------------------

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ----------------------------------------------------------------------------

  Check with Dell Support, their documentation online, and their forums.

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/
  Hope these helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Zune not working "this device cannot start. (Code 10) »

  Zune 120 suddenly stopped working on Windows 7. Its chagred not do anything. The battery is completely discharged. I can't reset it. I see black Yello Trainagle with exclamation point in Device Manager. The device status is: "this device cannot start. (Code 10) ».
  Version of the device: "4.2.58.0. I tried almost all KB articles related to Zune, but no luck. I tried the same thing on 2 laptops more and a desktop computer but same problem.

  I also tried different sync cable no luck. Now, since it is completely unloaded, I even cannot reset its software. I tried manually to install its driver software with no luck! Please guide.

  Please guide.

  Engineer @ MS

  Hi Jordan,.

  See the article depending on the error Code 10 and troubleshooting for this issue:

  http://support.Microsoft.com/kb/943104

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Software device driver has not been installed successfully. __This device cannot start (Code 10).

  I am running Windows 7 on a HP Pavilion a1600n and sometimes in the last month the CD/DVD drive stopped recognizing DVDs and CDs. It is opening and closing, and turn the disc when I put them in the drive, simply do not recognize anything beyond that.

  The State of the device reads that this device cannot start (code 10).

  From what I could find online code 10 was a general hardware error. I tried switching to another Cd/DVD drive and even changed the cable to the inside to see if it was the error, it was not. When I plugged the DVD/CD drive second he tried to locate the drivers online and and informed me it software device driver was not correctly installed. I tried to find some kind of solution online, nothing helps. If there are some ad where this has been previously resolved for someone else and you could point me in the right direction, or if you have a solution to this problem, please help.

  Hi Dnah,

  See the following about the Code 10 error article:

  http://support.Microsoft.com/kb/943104

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• My PC cannot start up in limited error condition.

  If I try to open the window normally the picture freezes when I get to the frontwindow in Windows. I can only connect to the internet by starting up in limited internet connection error condition. Please help because I can't open folders again work in nor can I use printer or download/install anything.

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes without doing anything - then right click on the task - bar
  The task manager - take a look at stored by - Services - process - it is a quick reference (if you have
  a small box in the lower-left - show for all users can check only).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG and then display a list of the people here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out what are the files, registry keys and other objects processes have opened, the dll
  they loaded and much more. This exceptionally effective utility will show you even owned by each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to startup automatically when your system boots and you
  opening of session. Autoruns also shows you the full list of registry and file locations where applications can configure auto-
  start the settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  WhatsInStartUP - free - this utility displays the list of all applications that are loaded automatically when Windows
  starts. For each request, the following information is displayed: Startup Type (registry/Startup folder).
  The command - line String, product name, file Version, company name, location in the registry or the file system,
  and much more. It allows you to easily disable or remove unwanted programs that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window Watcher says it all, reporting of any window created by all running programs, if the window is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system. For
  each driver in the list, additional useful information is displayed: load address of the driver, description,.
  version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Always check in the Device Manager - tab drivers version you install actually shows up. This
  because some restore drivers before the most recent is installed (particularly that audio drivers) so install a
  pilot - reboot - check that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• After a custom Windows 7 installed on a Toshiba Satellite P105-S6084, my audio device does not start. Error code: this device cannot start. (Code 10)

  I got driver Conexant speakers on my laptop. I tried to find a device driver updates, but have had no luck. After being in Control Panel, hardware and audio, Device Manager, sound, video and game controllers, under that is high definition Audio Device with a yellow triangle and!.

  After a right click and update driver, it says that the driver is up-to-date. In addition, the error code says this device cannot start (Code 10)

  In addition, this seems to be a driver of Microsoft when the original driver was Toshiba/Conexant. I looked on the support Web site of Toshiba for a driver updated for my laptop and Windows 7.

  Any suggestions?

  Umesh P,.

  Thank you for answering my question. I don't know that this forum allows you to stay busy. Thank you for taking the time to answer my question.

  To sum up, I checked the Windows Audio and Windows Audio EndPoint Builder according to your instructions. Both were running as usual and start automatically, so it wasn't the issue.

  I then visited Fix It. On the web page, since I am under Windows 7, the instructions on the provided web page to access the control panel and through system and security, to try to resolve the problem to fix common computer problems.

  This process led me through the same re-setup of the device through Windows 7 driver that failed previously. Also because it has detected Windows 7, the web page would allow me to run the Fix It program.

  When I visited the Support from Toshiba web page you provided, I was unable to find a sound driver for Windows 7. After filtering through my computer on their web page, the nearest driver was for Vista.

  Take a chance, I downloaded it anyway. What has been the worst that could happen? It does not work? Well, I was there already. In any case, the installation worked and I now the audio again.

  Moreover, this is the link for the driver, for anything that might be in a similar situation I've been:

  driver_audio_conexant_25636A.exe

  -or-

  http://cdgenp01.CSD.Toshiba.com/content/support/downloads/driver_audio_conexant_25636A.exe

  Also, Conexant offers no direct audio driver support and ask you to check with the manufacturer, which in my case is Toshiba. Toshiba not currently has an audio driver Windows 7 for my particular Satellite phone. Since this is an older, they can't come out with an updated driver.

  But, since the audio driver Vista download works, it is now a non-issue.

  Thank you!

  Jay