HP Envy dv6 7200 CTO: has stopped working

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• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• HP Envy 5530: My scanner has stopped working

  My scanner has stopped working - it prints ok. I tried print & scan doctor to solve the problem but so far no luck. When conducting diagnostic tests, it gets stuck on check disk for hours and is unable to perform the full audit. I tried everything without success. Some of the messages I got: communication scanner cannot be established - inaccessible scanner. I tried enabling, but no effect. Please help me I am desperate.

  My scanner has stopped working

• HP Pavilion DV6: at startup BIOS showing CPU fan has stopped working, but I checked the fan is in good condition

  Hello

  I bought my HP Pavilion dv6 laptop 2011 as it starts a is overheating, freezing windows with noisy fan sound etc... but now, on information in BIOS boot indicating that the CPU fan has stopped working so immediately, I checked that I couldn't hear any noise from fan and no symptoms as fan works so I disassembled my laptop and removed CPU cooler fan only. Simply with the help of the battery, I checked the CPU fan it is running perfectly alone. but it does not work with the laptop.

  Please help me and guide what is the cause of this problem and how to solve this problem.

  Gassab

  HI @Kartic

  Welcome to the HP Forums!

  This is a fantastic place to find answers and suggestions!
  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  How can I find my model number or product number?

  I understand that since you had the laptop he had an overheating problem with a loud fan noise that causes freeze it.

  Recently, you have received the message that the CPU fan has stopped working and you couldn't hear the rotation of the fan to the top.

  You have removed the fan and checked, but the fan works.  It is possible that the connection was not safe in Notepad.

  Here is a link to an overheating and Auto Shutdown problem troubleshooting.

  Have you checked for an update of the bios of your laptop. You have provided the series of laptop you have, but not the exact model, so I'm not able to check it for you.

  You can run the Wizard to help HPin order to facilitate this process.

  Like a bios update has the potential to cause damage, you can contact HP technical support using this procedure.

  Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

  World wide phone holder

  Here is a link to the guide to maintenance and Service Guide HP Pavilion dv6000 Notebook PC for your laptop.

  You can replace the thermal paste on the processor. Here is a link to a YouTube video on this process.

  How to apply thermal paste

  Good luck!

• HP Support Assistant has stopped working

  HP ENVY Phoenix h9 - 1420t CTO desktop PC

  8.1 Windows Pro w/Media Center - 64 bit

  For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon had disappeared.

  I tried to run the program just out of curiosity. "HP Support Assistant has stopped working. A problem caused the blocking of the program works properly... "etc. It is reproducible. The program does not start.

  So, I tried to uninstall in Control Panel of. It seems to start to uninstall, but then I get an error message. "Error 1316 a network error occurred trying to read the file C:\windows\Installer\HP support Assistant.msi" when I click "OK" it cancels. This is also reproducible.

  I tried to download the software again from HP: sp64126.exe I accept the license agreement and moving forward. I get a message that files already exist and I want to overwrite all or not. Matter of INo I choose, nothing happens. The installation window simply disappears and I'm at square one.

  Windows is fully updated. I use Norton Intertent security 21 - fully implemented to date.

  I solved this on my own. HP has a Recovery Manager installed on my system [search---> Recovery Manager] and aid that allowed me to reinstall just this software from my hard drive recovery partition. Very cool!

• I get a window to the beginning u saying that my IASTOR ICON has stopped working

  I have a HP ENVY 14 t s/n p/n XB110AV [removed for privacy]

  I get a small window to the beginning upward who say IASTOR ICON CEASES to OPERATE.  What is it? and how to fix it?

  If you meet him IAStorIcon has stopped working error, it is related to the Intel Rapid Storage Technology driver.

  You will need to reinstall: http://support.hp.com/us-en/document/c03315222

• HP Pavilion dv7 6b51ea: GPU stuck at Intel, AMD GPU has stopped working

  A year ago, I received a notification of the CCC AMD the driver update and did. Since then, the 7400 m has stopped working and still did not so after;

  (a) rolling back drivers

  (b) reinstall the drivers from the HP website

  (c) using the system to factory settings restore

  After some research I found that the discrete GPU in HP laptops only works with the drivers offered by HP, but those who fail to solve the problem of too.

  I put Powerplay use Max Performance and even tried to disable ULPS, which of course failed because the system is locked ' dynamic single setting.

  Active power plan still shows as powerful, but it's the GPU integrated in use, not dedicated

  Also recently upgraded to Windows 10, had no problems but GPU problem remains

  AMD Catalyst Control Center poster always I have 7400M and hardware of MSI Afterburner monitoring shows his temperature to 45 c but 0% use of the GPU.

  When running games that allowed, with Powerplay can jump on the 7400 M, still work on the weak integrated Intel graphics.

  HP Support Assistant cannot detect all problems, troubleshooting

  HP Pavilion dv7-6b51ea

  Appreciate the help.

  Thanks for your help, very much appreciated a response.

  Assuming that I am in a bind.

  HP should not make laptops for gamers or those who buy specifically for the use of the dedicated GPU, if they cannot upgrade their GPU drivers dedicated by the manufacturer of this GPU IMO.

  Sister with a DV6 bought with my DV7 (2012) was lucky, I tried the update before she accepted AMD update notification

  Guess I will gift to a parent who does not require the dedicated GPU and I'll have to make sure my next laptop supports the amd/nvidia driver unlike HP updates of course

• "Adobe Photoshop Lightroom 64-bit has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. »

  In the last two weeks, I installed Lightroom (current version: 5.7.1) on a new All-In-One(Model No. 27-p014) HP Envy 2734 with Windows 10.

  It worked fine until today, when all of a sudden, when I tried to import a recent work, I got the above message. After several tests (and failures), I thought using the system restore and reset the unit to the settings of this morning, thinking the problem might be related to an update from HP that I had downloaded all that little before import (improved performance .NET Application - CPS).

  No luck.

  Hello
  Welcome to the Microsoft community. Sorry for the delay in responding. The problem is specific to the Adobe Photoshop Light room? Do the other application run without any problem? What version of Windows operating system is installed?

  Please, take a look at this thread and check if that helps.

  Adobe Photoshop Lightroom has stopped working

  Hope this helps and let us know if you need help. We will be happy to help you.

• I have windows 7(64bit) and my hp Advisor has stopped working

  Hello

  I have windows7 (64-bit) .my hp Advisor and my hp support assistant has stopped working.

  I have hp pavilion dv6t-2100 CTO

  Thank you

  have you updated or check updates from your support page and product drivers?...

• WIN8 64bits - Recovery manager has stopped working error message

  Hello world. Just bought a computer laptop 1310sa m6 with envy. I tried to create a rescue disk set by using the Recovery Manager. It does not start, just gives the error message "Recovery Manager has stopped working." and then informs me that windows is collecting information and inform me a solution... Being that this machine is only 2 days is a bit much that parties do not work, in my opinion, one most important parts who! Has anyone encountered this and y at - it a solution?

  I tried to do a shadow with an O & O 7 disc image, works fine, but could not create a boot disk for a reason any (and Yes, I was using a 64-bit program!)

  Any help and advice would be accepted with gratitude

  JUST found the solution! DON'T bother with the HP Utility App Center. Go to search and type 'recover' and it will give you the option to create rescue disks... And it worked on my computer without any error message

• my iPhoto has stopped working

  My iPhoto has stopped working. I did clean up. Now, when I click it shows cannot be opened because of a problem. The problem has not said.

  What version of OS X (or, if all goes well, Mac OS) are you running?

  What version of iPhoto do you run?

  iPhoto was not maintained or updated updated by Apple for about eighteen months.  Photos taken app supported since that time.

• Click force has stopped working

  Hi, I'm on MacBook Pro (15-inch, mid-2015, retina), freshly updated for Sierra, force click has stopped working.

  I have checked all the options, rebooted the system, still no clear sign of what is the problem.

  Does anyone have the same problem? How to check weather force/pad touch works well?

  Any suggestions what to do?

  A pointer more, I also started to use the new keyboard to work, but my memory then click force was working well.

  This is the Office Mac Pro forum. I asked that your post moved to the forum of laptop MacBook Pro or another appropriate forum.

• 12.5.1.21 iTunes has stopped working. APPCRASH on Windows 7. WebKit.dll 7602.1050.4.5 error

  iTunes64Setup - 12.4.3.1 worked very well and no problems on Windows 7.

  After the update iTunes6464Setup - 12.5.1.21 or iTunes64Setup - 12.5.1.21, APPCRASH arrived.

  Get 2 x "iTunes has stopped working" and the messages to "Close the program" when you try to view the store / App Store or view account.

  Possible only "close program"...

  Tried to uninstall ALL Apple software (with deletion of all files) and reinstall again but still the same error!

  All software average iTunes to Apple, Apple Software Update, Apple Mobile Device Support, iCloud, Hello, Apple Application Support (32-bit and 64-bit).

  Checked the event viewer:

  1. error message:

  Name of the failing application: iTunes.exe, version: 12.5.1.21, time stamp: 0x57cfb09f

  Name of the failed module: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c11f7f

  Exception code: 0xc0000005

  Offset: 0x004f0e09

  ID of the process failing: 0xcc4

  Start time of application vulnerabilities: 0x01d218b3194e2f01

  The failing application path: C:\Program Files\iTunes\iTunes.exe

  Path of the failing module: C:\Program Files (x 86) \Common Files\Apple\Apple Application Support\WebKit.dll

  Report ID: 68f80588-84a6-11e6-8df8-4851b741621f

  2. Windows Error Reporting

  Fault of type 1024926102, bucket 25

  Event name: APPCRASH

  Answer: No available

  Cabin ID: 0

  Signature of the problem:

  P1: iTunes.exe

  P2: 12.5.1.21

  P3: 57cfb09f

  P4: WebKit.dll

  P5: 7602.1050.4.5

  P6: 57c11f7f

  P7: c0000005

  P8: 004f0e09

  P9:

  P10:

  Hello, follow the instructions If you see 7 error (error Windows 193) when you try to install iTunes for Windows - Apple Support

• iMovie has stopped working since iOS 10

  iMovie has stopped working since iOS 10

  Now, all I see is a black screen and then it throws me out of the app however does not close the app and the problem does not improve. I lost my summer and extra time making a super great way to 5 hours difficulty megaforce and now I can't watch it

  Hello iMovie does not work,

  After reviewing your post, it looks like the iMovie app is black and take you to the home on its own screen.
  I recommend you read these articles, there are a few things that we can try to get the application running again.

  Force an application to close on your iPhone, iPad or iPod touch - Apple Support
  Restart your iPhone, iPad or iPod touch - Apple Support

  If an application you have installed unexpectedly closes, unresponsive, or will not open - Apple Support

  Thank you for using communities of Apple Support. Good day.