HP envy: fingerprint reader does not

the fingerprint reader doesn't work with my

ENVY of HP TouchSmart m7-j120dx Notebook PC (ENERGY STAR)

Model #: E8A11UA

Series No.: [personal information]

I downloaded the software but still does not

@mackt123

The good news: there are 10 HP Windows drivers for your system.  (It is not the case for everyone.)

If the system has been migrated to Windows 10 (as opposed to the installed computer with W10), while you have installed HP 10 Windows drivers, including the Chipset driver.

There is an update to the BIOS of your system - which do not install unless you have your computer completely saved, particularly files all critical.  Do not update the BIOS unless / until it's absolutely necessary.  Why hesitate?  BIOS updates may be very beneficial--or they can turn fatal and turn your computer into a large, flat paper weight.

Validity sensor driver:

File name: sp63418.exe

Tags: Notebooks

Similar Questions

  • HP envy: HP Envy fingerprint reader does not

    Simple pass works well using the password or PIN.  The fingerprint reader does not work. no light help please

    icp_wolverine wrote:

    MAKE SURE THAT THE ATOMIADES SENSOR IS INSTALLED AND REINSTALL HP SIMPLEPASS

    ALSO TRY A HARD RESET IF A STOP OF THE LAPTOP, UNPLUG POWER SUPPLY, BATTERY, BUTTON FOR 10 SECONDS TO TAKE... BATTERY PUT IN PLUG POWER CORD BACK LIGHTS FOR LAPTOP

    Please how do I check if the sensor is installed.  I tried the Hard reset without success. Thank you

  • Fingerprint reader does not react anymore while the software seems to work (Thinkpad E530 Windows 10)

    I used logg in via the reader of fingerprints (windows 10) with no problems, now the fingerprint reader does not react anymore when I pull the finger. I managed to remove all the passwords in the password manager (still not sure about it as I don't really understand how all the components work together) hoping that would solve the problem. Not the fingerprint reader software keeps asking me to register a new finger. Everything seems to work fine (I can pick a finger to be registered, type my password windowns) until I asked me to draw the finger on the fingerprint reader: nothing happens! The indicator that shows how the finger was scanned shows nothing at all. Looks like the software works, but the fingerprint reader itself is dead. However, looking into the information system the "TouchStrip Fingerprint Sensor' (WBF mode advanced) seems to work fine.

    Help, please. I don't have any idea how to find out what's not here.

    Thank you very much for the tip! He works in fact :-). Even if it does not seem logical to me, as I never put it in place a front pin - and fingerprint reader work very well even without PIN code. But who cares - the main thing is it works now! So thanks a lot again :-)!

  • HP Probook s 4540: fingerprint reader does not

    Hello

    Problem: fingerprint - Windows journal reader under does not have the ability to connect via the fingerprint reader.

    Overview: after installing the drivers of the fingerprint on the HP site and thanks to the HP protection tools to register successfully to fingerprints, I tried to log in via this method, but the Windows Connect screen does not display this option. Device Manager correctly identifies and shows the fingerprint sensor - however, the Control Panel does no detection of biometric devices.

    I really need help with this problem. Details of what steps I took trying to make the scanner work are given below.

    Specs:

    1) 4540 probook s

    (2) Windows 7 64 bit

    (3) i5 - 3210 m, 1 GB Hd 7650 m, 4 GB at 1333 Mhz, 750 GB 5400 RPM, VFS 491 fingerprint reader.

    Details of the problem and the steps of my work to install the drivers:

    After a new installation of Windows 7, I went on the site of HP driver to download the latest drivers for Probook s 4540:

    http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5229457&...

    I installed the drivers in roughly in this order:

    drivers ethernet controller 1) realtek.

    drivers audio 2),

    (3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)

    (4) Intel video driver: a problem such that the pilots were not allowed to install. After you disable switchable graphics in the bios, I was able to get these drivers to install.

    (5) AMD video drivers: installed after graphic driver intel HD - installed but Catalyst Control Center was not displayed. Then I reactivated switchable graphics in the BIOS, re-installed these drivers and CCC was now available.

    (6) support for HP keyboard shortcut

    (7) HP Universal camera driver

    (8) fingerprint sensor fingerprint validity

    (9) Synaptics Touchpad driver

    (10) Atheros wifi & bluetooth

    (11) Jmicron card reader

    After driver installation, I installed the HP protection tools. According to request a reboot of the PC, which I did-, he asked for the setting up security etc... Part of this pocess was the registration of fingerprints - successful. However, log off / restart of windows, an option to connect with the fingerprint reader does not appear in the Windows login screen.

    I open the control panel and found there wasn't that no biometric device only tab, even if the Device Manager showed biometric sensor, device and validity (VFS 491). I then uninstall HP protect tools and driver validity sensor fingerprint, and made sure that these services are running:

    -Credential Manager

    -Remote Procedure Call (RPC)

    DCOM Server process Launcher-

    RPC end point mapper-

    -Windows Biometric Service

    Plug-and-Play

    Then as suggested in another post on the forum, I installed first of all this:http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe , then the drivers of the validity of 4540 s drivers page, then HP protection tools.

    After the reboot HP protect tools as before to register my fingerprints, but still no windows login prompt came to connect with fingerprints. However, a change after installtion of http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55109.exe that has been in Control Panel it is now a tab for biometric devices. However, it is said that windows did not find it all installed biometric devices. A picture is attached showing the Device Manager and Control Panel!

    Please HP offer a solution. Thank you!

    OK problem solved. I don't know if it is related to the HP windows 7 system essential updates driver installation and Intel MEI or not - but I install these.

    What has really worked probably was it - > install the drivers of fingerprint and then the HP protection tools. Once rebooted, open HP tools protect, then return to the administration in the lower right corner-> the administration Console-> increase of security system-> tick windows login security and your done. Now, you will be able to connect through fingerprints registered.

  • (SimplePass) fingerprint reader does not work or missing? (Windows 8)

    Hey guys,.

    I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

    If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.
     
     
    THX

    Hope it will be useful.

    THX

  • Fingerprint reader does not work after the laptop awakens from his sleep.

    Pavilion DV6-6c15nr

    Windows 7 Home Premium

    Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

    Hello

    Uninstall the software and current driver for the fingerprint reader.

    Resources:
    Uninstall software in Windows 7

    Uninstall or change a program in Windows 7

    Download and install the latest driver from here.

    Download and install the latest version of the software from here.

  • HP Envy dv6 7323 CL: my fingerprint reader does not work

    My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

    Hello @Skipnielsen,

    Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

    I read your post on the fingerprint reader and wanted to help you!

    Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

    HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

    Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

    Have a great day!

  • m6 Pavilion: fingerprint reader does not

    I recently had a new hard drive installed and now the validity fingerprint reader no longer works. Under devices, it does not show the Analyzer must be installed and the drivers are up to date. Is there some hp software I need to download?   Thanks for your time

    Hello

    It seems that you have a missing driver, the former driver who worked with her has been installed on the old hard drive, so now you must install the same driver or a newer version if available.

    You can get it from the hp support & drivers.

    By entering your laptop name and the model, you will get a list of all the drivers for it.

  • Why my fingerprint reader does not recognize login screen?

    I have a Microsoft Fingerprint Reader and it uses the Digital Persona 2.0 software and until recently was working properly.

    Lately I can save a print, the newspaper on my desk and programs such as Yahoo IM and others, but when I try to set up a newspaper in a Web site, I get the error message that "this is NOT a login screen and...» "when there IS a login screen and the software no longer recognizes as such.

    I am running Windows XP Pro 32-bit and hope someone has an idea...

    Thanks for any help.

    Chuck

    You would be correct, here. All things FP drive at high level would probably go only in Internet Explorer. I used to prefer Mozilla's Firefox, but last month I switched to Google Chrome and Google Sync does not require a hardware key.

  • T420 - fingerprint reader does not read the skin dry or wet

    I used the fingerprint reader of my old T61p for years with great success. It didn't matter that my skin is dry or wet, or even if my fingers are a little fat - identification has worked well.

    Now with my T420, I noticed that the fingerprint reader detects my fingerprint only, if the skin on my finger is 'normal', i.e. it does not detect the reading if my fingers are wet or dry. When my fingers are dry, I must always first lick my finger and then wide, this helps.

    It's very annoying feature - is possible to configure the fingerprint reader to be a little less sensitive to the dryness of the finger skin?

    Go to the Lenovo Fingerprint Reader software and look for a slider between Dresser and protected. This move to Dresser; It should contribute to the sensitivity.

  • X1CT - fingerprint reader does not work

    Hi all

    The reader of fingerprints on my X1CT does not work. When I ran Lenovo Fingerprint Software, I got an error message with the error code "E7210001." Someone knows how to fix this?

    Thank you.

    Best,

    Ahn

    Thank you very much for your message.

    Windows ran just automatically being updated, and then the device of the fingerprints came back to life. I did nothing special.

  • Tecra R940 - fingerprint reader does not

    Hey,.

    A few days ago I was on my Tecra R940 and I got the messages re, a USB device unplugged series. I do not think it a lot at the time, but since then my fingerprint reader has stopped working.

    I can not connect via fingerprints, and when I run the utility of fingerprints, he says: "unable to connect to the probe.

    I ran the test of Toshiba PC diagnostic tool and it passed everything except the Modem test (I jumped, do not have a telephone line).

    Any ideas on how to diagnose this?

    Any help is greatly appreciated!

    > I can not connect via fingerprint, and when I run the utility of fingerprints, he says: "Failed to connect to the sensor.

    If the fingerprint sensor is available, it must be in the Device Manager.
    I would recommend that you go to Device Manager and check if the fingerprint sensor is listed there.

    Note: in some cases the option of fingerprints is available in BIOS and fingerprints can be enabled or disabled it. That's why I also recommend to check this option.

    Where the fingerprint sensor appears not in Device Manager and in BIOS of fingerprints is activated, I guess that hardware malfunctions and this can be solved by the replacement.

  • HP Probook 4530 s fingerprint reader does not.

    I just bought HP Probook 4530 s Ci5

    6 GB of RAM

    740 GB hard

    1 Gb Radeon graphics card

    Win7 64 bit operating system

    I downloaded the driver and digital persona software from the HP Web site, my system Device Manager shows that the driver is correctly installed (called devices biometric, and under it Validity sensor, its listed version is VFS471). But on windows log on that is showing and then Player Detection is not detected. Same thing is happening in the software (digital persona). I tried different software in different websites.  Please indicate if you know something NEW. I said something new because I saw many people on many sites looking for this problem. But the problem is there.

    When I run the validity sensor driver installation, it will install fine.

    Then I run the last digital persona software it says on his system ("the system cannot check that the fingerprint readers is installed"). And that this is an option to SKIP this part. When I do, it completed the installation and restart the computer. After that the same problem "drive not detected" on windows to connect.

    Hello

    Uninstall the driver and the software for reader fingerpint.

    Resources:
    Uninstall software in Windows 7

    Uninstall or change a program in Windows 7

    Download and install the driver prints digital validity here.
    Download and install HP ProtectTools Security Manager here (inside this package, it is a software for fingerprint reader).

    Restart the system and check the results.

  • DM4 3025tx fingerprint reader does not

    Hello.

    I bought my laptop five days ago and the first thing I did was to change the operating system (come with win 7 basis in Chinese)

    I changed it for Win 7 ultimate.

    I tried and failed to activate the fingerprint reader, the software passes simple gives an error in the sense of

    "the program error. Restart and try again... »

    I rebooted the machine three times so far in vain.

    In addition, once started I get a dialog box "could not find the fingerprint reader.

    I need help please.

    Thank you.

    Hello

    Uninstall the current driver and software of fingerprint reader.

    Resources:
    Uninstall software in Windows 7

    Uninstall or change a program in Windows 7

    Download and install the latest chipset driver from here.

    Download and install the AuthenTec fingerprint sensor driver go here.

    Download and install the latest software HP SimplePass Identity Protection 2011 go here.

    Restart the system and check the results.

  • dv7 fingerprint reader does not

    fingerprint reader not working is not 64-bit Windows 7 dv7t

    Hello

    Uninstall the current driver and the fingerprint reader software, then restart the system.

    Resources:
    Uninstall software in Windows 7

    Uninstall or change a program in Windows 7

    Download and install driver from herevalidity fingerprint reader.

    Download and install HP SimplePass software by DigitalPersona for herefingerprint reader.

    Restart the system and check the results.

Maybe you are looking for