HP Envy: I can't get my printer want print from my iPad or desktop.

I can't get my printer to print from my computer. I reinstalled, does things for troubleshooting and can print ePrint but no Facebook, email or whatever it might be saved. Please help

Hi @Dollgirl,

Thank you for joining the HP Forums!

I noticed your post that you can't get your HP Envy to print from your iPad or your office. I am pleased to see that for you!

What is the model number for your HP Envy? How can I find my model or printer number?

What is the operating system on the desktop, Windows or Mac? What version? http://www.whatsmyos.com.

To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer? Copy of Documents.

In the meantime, please try a hard reset by following the steps in this post, How to perform a hard reset, by @Rich1. It is important that the power cable from the printer is plugged directly into the wall outlet, not a surge protector.

Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I hope hear from you soon!

Tags: HP Printers

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