HP ENVY m4-1015dx Notebook PC: hp envy m4 battery not charging but fresh when the laptop is turned off


I was with my hp envy m4 core i7 for quite a while now... recently, I formatted and installed windows 8.1 64-bit installed. I decided to download some drivers from the hp site and I realized I needed to provide my model of laptop model number I could not remember so I decided to remove the battery while the computer is still connected to the power for the number, then I went back to the battery. the latter, I realized that the cell had not accused beyond of 7%, which was the level of support, until I removed the battery and when I checked the charge level, it indicated that it was plugged in but does not support. When I tried to repeat the entire process as well as close the laptop, remove the battery and turning it again nothing work and completely refusing to charge for its on.when I decided to turn off completely and then it was off it perfectly complete accused 100% operating battery estimated more than six hours of charge time, guys help me to understand what might have developed and what will be the best solution.

Hi @Phanz,

Thank you for your inquiry.

I entered which you have tried to download the driver on the HP website for your laptop but realized you need the model number.  You have removed the battery while the laptop is running.  Now when you reinstall the battery, it shows that it is connected but does not charge and continues to 7%.   You have repeated the process and close Notepad and removed and reinstalled battery, but there was no change. If you turn off it charges the battery to 100%.

You did all your Windows updates?

Have you tried the troubleshooter in Windows?

First of all, I would like to try a Windows restore to before remove you the battery.

HP computers - using the Microsoft System Restore (Windows 8)

If restore doesn't work or is not possible, you could try a Refresh Your PC to solve problems (Windows 8).

Then you can try the following steps.

HP laptops - test and calibrate the battery (Windows 8)

The battery method compatible ACPI Microsoft control is basically the driver that communicates between the computer and the battery. There is a chance that it became corrupt and bad reads the battery level.

Step 1. Go to the Device Manager
Step 2. Select the stacks
Step 3. Click with the right button on the "Microsoft compatible battery ACPI Control method" which is in the list
Step 4. Click on uninstall
Step 5. At the command prompt, put a checkmark in the box to remove the current driver
Step 6. Shut down the computer

Step 7: Remove the battery for a minute and then put new

When the computer returns to the top it should automatically find the driver.

Step 8. Go to the Device Manager
Step 9. Select the stacks
Step 10. Click with the right button on the "Microsoft compatible battery ACPI Control method" which is in the list
Step 11. Click "automatically search for an updated driver.

Do the same thing with embedded controller compatible ACPI Microsoft.

Last option is to reinstall your Windows 8.1 Pro.

Good luck!

Tags: Notebooks

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