HP Envy M6 1125dx running Windows 8.1 and my fingerprint reader/single pass does not work

Hello

I'm not able to use my finger print reader/single pass, now that I've downloaded windows 8.1

Read a few other questions and difficulties people exercise but were not able to always operate.

I have a HP Envy M6 1125dx

00179 60246-20486-AA0EM

64-bit Intel Core i5

Running Windows 8.1

Thank you

Hi Ricksd,

Welcome to the HP Forum.

If you still have an old driver Validity Sensor in your system, you may need to upgrade to one that supports 8.1:

sp58869 validity sensor V4.4.234.0 Win8

If you still use an older version of the HP SimplePass software, you may need to upgrade the program.

If you have recently upgraded to 8.1 Windows, make sure that all of your Windows updates are up-to-date.

If everything is already at the level of the correct version, then you can get away with just reset the drivers:

  • Close all your programs and shut down your computer
  • Unplug everything (little unifying for the keyboard / mouse external can stay)
  • Perform the Hard Reset for your laptop
  • Start the computer and connect

If the Hard Reset does not help,

so check out this guide for advice on how to relax program in order:

Simple Instructions for upgrade HP SimplePass

Click on the thumbs-up Bravo !

It's a nice way of saying 'Thank you' for help.

While I strive to reflect best practices of HP, I do not work for HP.

Dragon Tip: Export your SimplePass Webcards!

Tags: Notebooks

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