HP Envy m6 1125dx: USB Ports are not working please help

Hey all,.

I had problems with my USB ports on my laptop Hp Envy M6 1125 DX. Only 1 usb port works and the rest do not work. I tried everything to update the BIOS updated the drivers from the site. I don't know if the driver is not installed or if it's just a bad USB port, but I didn't really notice it until recently, when I bought a headset and I couldn't use it as my only working port is used by my mouse.

In the USB tab in Device Manager, it has the following features;

Generic USB hub

Generic USB hub

Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D

Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26

Composite USB device

Composite USB device

USB root hub

USB root hub

None of them have a yellow exclamation point so my best guess would be that is missing the drivers for the rest of the ports, but I have no idea. I'm in for this reason excrutiating pain, I'd appreciate any help.

Thanks in advance!

Hello @jgasca23,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

I stumbled upon your post on the issue of the USB port and wanted to help!

First of all, try to review the following document and let me know how it goes:

HP PC - troubleshooting connections USB (Windows, 10, 8)

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

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