HP Envy M6 - 1158CA - BSOD on Windows Update

Hi all, I write because I have experienced some problems with my laptop (a HP Envy M6 - 1158ca), whenever I update my Windows.

I am currently running Windows 8.1 64-bit.

The problem is when I stopped my laptop, it will basically force an update on that just before his arrest. The problem is whenever I stopped him, he is going to update. Update ends normally, and the laptop is able to stop. The problem starts whenever I restart the laptop. When I restart the laptop, it will go to the graphical boot screen (the HP logo with Windows loading icon), and suddenly it'll show the blue screen of death. The laptop will restart, try to start again in the operating system, then it will show the blue screen of death once more. It is on average three times each time that I update. After the third time, it will take me to the system repair option, and I have to use the system recovery tool to restore my system to an earlier backup. The problem with that? No matter what program I have uninstall gets reinstalled, any document that I edit gets deleted or all my work will disappear.

I was wondering what is happening with my laptop, and how I might solve this problem.

Again, I'm under operating system is Windows 8.1 64-bit.

and the update, he tries to push, is probably Windows 8.1 update 1.

Hi 786Tobi,

Try the rest of this document performing a new installation of Windows.

I hope this helps.

Thank you.

Tags: Notebooks

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