HP ENVY m6 1206 TX: cannot start Windows (8.1)

The other day I wanted to turn my computer off and let it, because I was in a bad mood and wanted to get awy and do something else. But when I went to click on update and stop, I clicked on update and restart. I more wanted to leave everything to rest because he was for a long time on the computer. But I waited for the update that stopped on 27% for a long time, after going quickly through the others. It probably would have been fine, but I was imptient and took the incredibly stupid decision to force the computer to turn off because I was tired. The next time that I turned it, Windows wouldn't start.

When I try to start the computer, it says:

Auto repair

Your PC did not start successfully

So, I can either tap on restart to restart my PC that it can sometimes solve (this isn't for me). Or go to advaced options.
In options advanced > troubleshooting, I can update my pc without losing the files but that fails.
Then options are more advanced. I can do a system restore, but there is none. Same thing with system image recovery. Starup repair fails. Command PROMT... I don't know what to do. Even with the settings of the UEFI firmware. There is start parameters also right up. I don't know what to do with them.

In a quick test of the system, everything going except Hard shore short check the DST, who said the warning. No info was given, which doesn't really help.

I can do with these options that could help? Or should I send repair? Or, if the reset in advanced options option is different to the first, what should I do? I doubt that it is the same because he says that I will lose all my files, whereas it would appear to the other literally just restart the computer.

Thanks for any help.

Redstar86

Hello;

Let me welcome you on the HP forums!

I read your post on your PC is no longer to leave and wanted to help.

The description of the problems you are experiencing generally indicate one or two of the following ways:

(1) defective hard drive
(2) damaged/missing bootloader files

Already, you did the second and said that has not fixed the problems.

And you have already received errors on the first.  To confirm the status of hard disk, please follow the instructions in this link to test your hard drive: http://support.hp.com/us-en/document/c00439024

If that confirms that your drive has failed, then you will need to replace it.  Please report back if this is the case.

If the drive has failed, you will need replace it and order the HP recovery media to restore your PC to a working state.

As for recovery, onlu Refresh keeps the files; the other delete files - so before you make them, you must save all the files and folders you want to keep.  If you cannot start the PC enough to do this, you would need to remove the drive from the PC, buy a USB-to-Hard-Driver adapter, connect the drive to another PC and copy files and folders there.

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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