HP ENVY m6-1254eo Notebook PC: unable to connect to the Synaptics Pointing Device Driver

Dear community of Hp,

I had a problem with my hp envy, which occurs a few weeks previously and now has decided to post here in the forum hp laptop because

no solution can be found on the internet. Ive done a lot of research and try but nothing happens.

I knew that the Synaptics Touchpad no longer works. I tried to uninstall and reinstall the driver, but I do help. I still see the touchpad in the listof material and devices.  And every time that select the properties of the mouse it still appears the message like this unable to connect to the Synaptics Pointing Device Driver, if you have installed a different ps 2 device driver scoring please uninstall the synaptics using the Yes button.  You must then reinstall your device external device driverfor score again. 

In the control panel > Device Manager > display hidden devices under the mouse and other pointing device, there is a yellow triangle on the HP TOUCHPAD SMBUS.

I really need your hp experts helps solve my laptop problem.

Thank you in advance.

Hi @topzias,

Thank you for the update.

Would you be so kind as to post what worked for you in the public forum, where others can see it and maybe help?

Cheers to you and thanks in advance

Tags: Notebooks

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