HP Envy m6-1350sf: laptop HP ceased to connect to a wi - fi connection, but it can still connect to the Internet through an Ethernet cable

My HP Envy laptop does not connect to my home WiFi (Verizon FIOS modem). Some info:

I had the PC for a few years and it is connected without a problem until a few days ago.

If I plug an Ethernet cable into the PC, it connects to the Internet.

All my other devices (computers, tablets, smart phones) to connect to my WiFi without problem.

I got my PC in a place public wi - fi to see if she would connect. He did not.

I have not upgraded the operating system to Windows 10.

Suggestions?

H @TomGinTX,

Welcome to the HP Forums!

It's a great place to find answers and advice!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

Learn how to post and more

I understand that you can not connect wirelessly to your home network or a hot spot.  Very well, you can connect with an Ethernet cable.

Here is a link to help you solve this problem.

HP PC - Troubleshooting wireless network and Internet (Windows 8)

Once you have completed the steps of troubleshooting if the problem persists, please test for hardware failure.  Under the component you have network.

HP Notebook PC - detection of hardware failures (Windows, 10, 8)

To say thanks for the reply please click the thumb below.

If this helped you solve the hard to please advise the posters by choosing the solution provided.

Good luck!

Tags: Notebooks

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