HP Envy M6: My HARD drive is not bad on my computer? I have reloaded Win 8 and upgraded to Win 8.1 but he keeps crashing

Hi need help and answers from an expert!

My HP Envy M6 Recenly has stopped working correctly, so I decided to recover as soon as possible.  She still had the same problems, so I decided to restore factory with recovery USB flash drive I did.  Always had the same problem happens after I rebooted 8 Win and improved to 8.1.  It would work for a few minutes and stop working I used chkdsk and it says it fixed a few problems with the drive.

I went through the same steps another 3 times!  After each time that once I had that he would be running again after a clean reinstall.  I would like to run chkdsk and it looks like he fixed some error, but last time, it wouldn't or couldn't find some files to run and crashed.  I tried loading Acronis and tried to reinstall the backup from there but that also failed to correct the problem.  I came to the conclusion that my HD is physically wrong?

I guess the recovery process would reformat the partitions before you reinstall so it's not a logic error (software)?  From the recovery partition, the recovery Flash disk media and recovery software acronis can fix this, I can only assume, there is a problem with the drive itself?

Is there a way to check this?  I don't mind replacing the drive to a SSD, so this isn't a problem, but I can't seem to find a product key.  Nothing printed on the bottom.  I read somewhere that it is now integrated with the motherboard bios so can I just use the recovery media that I did on a flash drive?

Also, I have my backup file but I could never find the location of the image my wife loaded as the photo of "lock" screen which I do not have a copy of.  I have the backup files for windows 8.1 by Acronis and according to me, a Windows backup file on a backup drive, but I was wondering if these "locked screen hidden image" would be held somewhere in these data?  It is not under the images and I have never been able to find or understand where windows keeps this image.  I used the search without success.

Of course, this is not critical, but I hate losing this particular image.  I hope it's keep somewhere in my back upward and when restoring with a new drive hard I can reload the backup and restore.

So I really ned knowledge step by step: my HD is bad?  How can I check without having to spend hours to reload only to fail?

Why chkdisk does not?  Or should I simply replace HD and if so what can I use the new disk recovery media and product ID will be accessible through the motherboard?

I intend to upgrade to win 10, but I need Win 8 loading first, then move to 8.1 then move to Win 10?  Also in the future if it crashes how can I recover to win 10? Since it is free now but will not be later.  The upgrade will allow me to make a copy (a copy) to win 10?

A lot of questions, but please provide the fastest solution to my problems and concerns.

Thank you in advance!

FM Hawaii

Hello fmhawaii ;

I read your post on your PC crashing and wanted to help.

It certainly seems that your hard drive has failed.  Some PC allows the drive to check in the BIOS: test a hard drive in the BIOS. HP® customer support

If that confirms that the disc is bad, then you will need to replace it.

As for activation, you are right in that, with Win8x machines, the product key is embedded in the motherboard UEFI firmware, however, the instructions in this link, show you how to recover: find product - key for Windows 8

When you restore from recovery media, which is supposed to automatically read product key, so you will not have to enter something to activate reinstall it.  My guess is that the drive problems that prevented from happening.

Acronis allows you to mount an image file by using a drive letter, and once you do this, you should then be able to browse through the content to find the file you want.  However, depending on what part of the logon icon changed, it might be embedded image in a Windows system file, and unless there is a separate copy of this image, it will be very difficult to recover.  IF you Google it, you might be able to find downloadable tools for disassembly of this file and subseuent extraction of this file.

I wouldn't hurry to Win10, but if you choose to follow this path, don't forget to make a new advance Acronis backup, then you can return to a system of Win8x of work if something is wrong - as the Win10 GoBack function is known to be unreliable.

Good luck

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If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!

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