HP ENVY M7-J120DX: HP ENVY M7-J120DX left hinge chronic flaw in the design. Help I am falling apart here.

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  I have the 6-1010sv envy and the left hinge broke. From what I've read in the forums, this is a very common problem.

  Right now I'm looking for my repair options.

  I called the phone number, I found in the forums and they said since it is a guarantee out product I could not send to Hp (?) and suggested to visit a store (Bestbuy) for technical support. (BTW Best buy does not offer this kind of support...)

  In addition, my laptop was bought from the Greece and they suggested to contact hp Greece for more options (!). The thing is that I live in the USA and I don't understand why I can't have tech support here in the United States.

  Does anyone know how can I fix my laptop? Centres of local authorized repair maybe?

  A local authorized maintainer should be exactly what need you. Use the following web page to find one near you.

  http://WWW8.HP.com/us/en/store-Finder/find.do?BS=SR4&type=authorized

• HP Envy m6-1090ee (left hinge damaged)

  I bought my HP Envy in Dubai (29/08/2013), where I live and use computers laptops HP for 10 years now and never had any problems!  Even was with my last purchase - Envy, until today, when I tried to close my laptop screen and I felt the resistance and plastic parts around the open screen splitting because the hinge was too stiff to rotate and close! I'm guessing that this damage has been caused due to excessive heat generation. Now I'm afraid to try even closed to avoid damage, since there is no physical damage to the laptop - nothing is broken as in the case of similar problem!
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• HP ENVY 1090ee 6 - left hinge broken

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  Surprised as I was, I contacted the technical support. Surprise, Surprise, my warranty information is wrong. Ive lost out on half a year warranty services.

  FLASH BACK: DUBAI - laptop bought on 3 February, 13 - great expectations.

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  Maybe its not justified, but it always seems like the developing countries get the worst of both worlds. We are the highest consumer population, and yet we get the inflated prices (I know are due to many factors beyond the control of the company) and poor service.

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  I hope someone can help me.

  AK

  

  Hey anand602,

  I'm very sorry to hear that you are experiencing this issue. I forwarded your case to the appropriate Department. You should hear from someone via private message in the next 24 to 48 hours.

  To check your private message, connect on HP forum. There will be an envelope at the top right next to your username.

  

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

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• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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  Tonight, I noticed that the left hinge of my screen was cracked and it is bulging makes it very difficult for me to close the screen. Do a little research I noticed that this seems to be a problem with the envy of m6, and of course my computer is no longer under warranty. I was wondering if there is any course of action I can take to have it repaired. It's my only computer and I am a student so not to use is simply not an option right now.

  @naturallynicki

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

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  Hello world

  Recently, when I opened my TouchSmart HP ENVY 17-j005ea book I noticed that the case falls apart.

  I had the computer since December 2013.

  Can someone please help?

  Thank you

  

  I managed to fix it myself, without the help of HP.

  I removed the rubber foot near the left hinge where the case came out and found that the screw had worked loose causing the case to open it. I put the screws in place and the hinge works perfectly.

  I am currently looking ways to prevent it from happening again.

  Kind regards

  Big_Ago

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  Product name: HP ENVY Sleekbook 6 PC (6 t-1100)

  @fishaqi

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

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  Brian,

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  Hi @DrexLock,

  Thank you for your update.

  I understand you have changed the power button Board and the problem persists.

  The led indicates the power is getting to the laptop. After replacing the power button you know power going to the motherboard, but it seems to stop there.

  The next step would be to replace the motherboard.  Because they tend to be expensive, you can do a price comparison to see if the replacement of the motherboard, or the purchase of a new laptop is the best option for you.

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  @Alexenvy

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  
  
  Thank you for visiting the Forum from HP Support.

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  I have a laptop HP ENVY TS 17 with Windows 8, I bought 8 months ago. Since then, I took great care of her, but now the hinge on the left side near the switch is loose. It is originally the bottom apart cover and the parts that were left inside influence fan. What should I do about it?

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  Hello renie_5,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.