HP ENVY notebook - d000-13D-CT: new computer. Wireless connectivity works however, this computer cannot connect to the internet.

Similar Questions

• HP ENVY laptop model m7-j020 d: unable to connect to the Internet

  I have a HP ENVY 8.1 Windows running.  No problem until a few days ago, when I couldn't connect to the internet (no e-mail link or a browser).

  Wireless and ethernet connections seem to work. I can connect to the internet via another PC, smart phones, etc.

  E-mail started acting erractically. I tried to restart the computer, and then he started to install updates.  Not sure if she did because it does not connect to the internet.

  Based on the suggestions of another post, I tried: flushing the DNS, reset the battery TCO/IP and resetting the catalog.

  Restart the PC without installation updates has not improved the situation.

  Any help would be greatly appreciated.

  flynkites

  Hello @flynkites,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I read your post about how you are unable to connect to the Internet on your laptop, and I'd be happy to help you in this case!

  Since you've already tried the DNS of hot flashes, to reset the TCP/IP stack and reset the catalog, I advise you to follow the steps described in this document on the resolution of problems in Internet Explorer (Windows 8), as well as resolve and prevent viruses on your computer (Windows 8). This should help you to access your browser and e-mail on your desktop.

  If the problem persists after completing all the steps in the above resources, please contact our technical support by clicking on the link below to get help from your region number.

  www.HP.com/contacthp/

  I hope this helps!

  Concerning

• Satellite Pro A10: New card wireless Atheros/Askey, but "this device cannot start" code 10

  Hello

  I have a Satellite Pro A10 and bought an internal pci wireless adapter. The following information is displayed on my card:

  Askey WLL3070-D4 (MOW)
  Atheros AR5BRB-43

  I installed the card, attached to the ariel and turned on the laptop... the switch at the front lights up now and Windows xp detects the new ethernet adapter. My problem is the following...

  Any driver I install (and Ive tried all the drivers of the first 20 + pages of yahoo/google Askey/Atheros etc.) the card installs very well but then in device manager has a yellow! next to him and says this device cannot start (code 10)

  I am really puzzled. I have little ram more to come in the next few days how I am installng Vista im hoping sort my problems, but someone has any ideas?

  I have not yet find a driver which specifically refers to the AR5BRB or the WLL3070-D4 model number.

  Does anyone have a location for a pilot, etc.?

  Thank you

  Hello

  I always use this page for WLan driver update:
  http://APS.toshiba-tro.de/WLAN/

  It is a Toshiba WLan driver portal and you will find all the necessary drivers for WLan

  Ciao

• Presario Notebook PC NV243UA #ABA CQ60419WM does not connect to the internet. Nvidia Driver problem.

  Initially, got a Nvidia 10 code.  Downloaded and installed another NVIDIA driver from a flash drive.  Restore the computer to earier time and currently says Nvidia Driver Helper Service Version 186.44.  Connection to the router is good but the computer does not see the connection.  What can I install to correct driver?  Thank you.  John

  Hello:

  I don't know why the graphics driver is not installed, but you need this driver to connect wirelessly to the internet.

  http://h20565.www2.HP.com/portal/site/hpsc/template.page/public/PSI/swdDetails/?lang=en&cc=us&sp4ts.Oid=5060882&swItem=ob_108905_1

• HP Envy 15-3040nr mobile: says that I'm connected to the Internet... but the browsers do not work.

  We have wired and wireless (dual band) Internet at home.  My other laptops work well (pc and Mac)... but my HP is not.  I don't know if I have deleted a necessary program by accident... or changed a setting (probably)... but for several days, I can't have the Internet at work.  Tried Chrome, IE and Firefox... so I don't think that browsers are the issue.   Looking for an answer. D

  Hi Dmargolis,

  I understand that your WiFi does not work on your HP HP ENVY 15-3040nr laptop. If you have made a few updates to Windows, this could cause this problem. Do you know when this started?

  Here's a document on how you can restore it to the previous time when it worked correctly.

  http://support.HP.com/us-en/document/c01835735

  I'd be happy to help you further, if necessary. Let me know what is your model number and the current operating system? Here is a link that will help you learn.

  http://support.HP.com/us-en/document/c00033108

  I hope this helps.

  Thank you.

• HP 15 Notebook PC LOT33UA #ABA: I can not connect to the Internet.

  Each network device can connect to my router except this laptop. I tried to use an Ethernet cable but no luck. Can you help me?

  Dear customer,

  Welcome and thanks for posting your question on the Forum of Support HP

  Looks like you're not able to connect to the network wirelessly with your laptop

  Please read the tips and the steps below, find out what is relevant to your current situation and try

  by performing a few steps which could help solve the question

  1. check that the led wireless, try to turn on the wireless by pressing the wireless button

  2. check if Wireless [WLAN] is enabled in the BIOS

  3. check if you have yellow "!" mark or red ' x' for Wireless Adapter in Device Manager

  Note: make a right click on the adapter, uninstall the driver and restart the device [Windows will load the drivers again]

  4. check the last time wireless worked fine and perform system restore, reset the BIOS default setup

  pressing the F10 key in BIOS

  5. power OFF the Unit, remove the AC adapter / CC & battery, press in and hold the Power button for 1 minute

  6. you can also download and install the last update of the BIOS for the unit on the Site of HP Support

  7 uninstall drivers Wireless Device Manager again, and this time download and re-install the drivers of

  the HP's Support Site

  8. If you use HP Wireless Assistant on your device, please uninstall the same and re-install again

  9. check if your wireless card detects any other nearby wireless network it, in this case delete existing wireless

  Profile and recreate the same

  10 incase if these steps does not resolve the problem, you can try removing and reinstalling the card group wireless

  Note: Please do this step only if you are comfortable doing

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the white button on the right to say thank you Thumbs Up *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  GBL84

  I'm not an employee of HP

• New C4580 to connect to the internet.

  Hello

  I just bought and installed an HP C4580 on my mac. Anyone know of any way to be able to surf the net during printing? While on the web page that I want to print, I have to change my Internet networked printers.

  Any ideas would be popular.

  Thank you

  Ollie

  Let's try something different from the printer on the network. Watch his video on the connection manually a printer wireless HP to a Wi - Fi network. While it shows a different printer than the C4580, the main steps are the same.

  After that the printer is connected to your network, you follow upward by reinstalling the SW on your Mac.

  Let me know how it works.

• I installed a new router (Netgear N300) wireless and my laptop is the only computer that does not connect to the internet.

  Connected to the new router, but locally only.

  Currently, I installed a new router (Netgear N300) wireless and my laptop is the only computer that does not connect to the internet. The small icon to the left of my screen says only: ACCESS: LOCAL ONLY.
  BASICALLY,.

  I have Windows Vista Home Premium, notebook Compaq (Presario CQ60 to be exact)

  I can connect if I use a cable, but its disadvantages.

  I can connect wirelessly with my PC and Ipad. and Internet access.

  I TRIED:
  Various patches microsoft such as resetting TCP, safe mode with network, reset the router. »

  Thank you in advance and we hope you can answer this soon!

  I use an Atheros AR5007 802. 11 b / g WiFi Adapter(Compaq laptop) for the moment so this is useful. Thanks again!
  Someone suggested that I update my wireless driver. I am open to this idea, if anyone can find a safe and legal site with the download.

  Hi Bryyaan11,

  You can check out the link to HP support and try to download the drivers for your wireless card updated:

  Support HP & drivers

  For more information, you can also consult the following article:

  Updated a hardware driver that is not working properly

  You can also check the following items and try the steps:

  Windows wireless and wired network connection problems

  Solve problems, find wireless networks

  Hope this information is useful.

• After having successfully imported the My Favorites in Firefox Sync from my old computer to new computer, can I purge the old computer and still have the bookmarks on the new

  I want to update my computer and made a Windows Easy Transfer to my new. My Firefox Favorites do not show on my new computer so I used Firefox Sync, which worked well. Now that I have the bookmarks on the new computer, I can delete the old computer and keep the bookmarks on the new.

  First, unplug your old computer of Firefox Sync, so you do not accidentally delete data synchronization, but yes, you should be good to go.

• New HP ENVY 17 Quad t mobile, Intel® Core? I7-4700MQ unable to connect to the internet

  Just got a HP ENVY 17 t mobile Quad, Intel® Core? I7-4700MQ.  It shows my WiFi as a maximum of five bars.  Sometimes it connect, but most of the time, it shows limited.  Either way I can't connect to the internet.  I have another laptop (Windows 7), a desk top (XP), two smartphones (Android) and a TV (who knows) who have no problem connecting, I doubt given that the router.  I tried to do some research with the other laptop but most suggested solutions require that I connect to the inernet - duh - that doesn't work :-)

  To complicate the situation, it is also my first experience with Windows 8 so just to try to sail on the new laptop is a real challenge :-)  If you need basic unfortunately information you need me to scroll the steps to find :-)

  BTW - running Windows Network Diagnostics I get "Wi - Fi" has a valid IP configuration.

  Found a solution: turn the power off, have a beer or two and a few hours later started working with her again I have no idea what happened, but he began to connect to the WiFi last night and did it again this morning guess now I have to start learning how to use Windows 8

• recently bought a new computer - which came with the demo of Windows 7 installed after my old XP.

  recently bought a new computer - which came with the demo of Windows 7 installed after my old XP. Had a conflict, and then bought a House of windows 7. My old computer has my granddaughter with Xp disc. Trying to remove XP tells me that I am not the administrator? Ms. send me XP dates which I can't install. How can I fix it? My granddaughter lives in 600 kilometres away so not an easy task from reclain the XP disc?

  Colin,
  If you are still issues here is a link on the installation of Windows 7.  It gives information on how to install Windows 7 with the removal of previous versions of Windows.

  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Can I transfer to the new computer hard drive with the operating system

  I am building a new computer and want the best way to transfer my data.  I can transfer the data to a new SATA drive and then install the new drive in the new computer without having to do anything else.   Or I can install XP on the new computer first then do the transfer queue using the old IDE drive in a portable USB enclosure?  or?

  TKS

  John

  Sort that works is great.

  If you use the USB case, make sure that it can provide enough power to the drive.  Usually this isn't a problem if the old drive was a laptop computer but can be a problem if it was a desktop drive.

  Assuming that your old computer still works, the easiest is to put all the files you want to transfer to a folder, and then share this folder on the network.  Connect both computers to your home network, then simply attach to the shared folder on the network from the other computer and drag and drop your files to your new computer.

  HTH,
  JW

• I just installed a new router and now my desktop running Windows XP computer does not connect to the internet.

  Hello

  I just installed a new router and now my desktop running xp computer does not connect to the internet. I know that it is not the router because I plugged the cable into my laptop running 7 and it works fine. When I try to dhcp I get 169..., when I put manually the IP just get no access to the internet and can not ping to the router address. I tried to run the net work Assistant, emptied my dns, disabled all firewals, still nothing.
  Any suggestions?
  original title: connectivity Limeted

  The zero configuration utility works very well. But it is a desktop computer and on cable. All other wired and wireless PC in the office is working well, then it's definitely this PC. He came out of nowhere, I install a network printer on the PC but that's all.

  Your messages are a bit terse, but if I understand correctly

  • You have a router connected to the Internet and multiple computers connected to the router, some Ethernet cable and others by wireless.
  • All but one of these computers can reach successfully from the Internet via the router.
  • A computer that can't browse the Internet is connected to the router via an Ethernet cable.
  • You disconnected the cable between the router and the desktop problem and connected it to a Windows 7 laptop and the laptop connected to the Internet via the router.
  • You haven't seen any error message (except, perhaps, a message on "Limited or no connectivity").
  • You have installed Windows XP Service Pack 3 (or at least Service Pack 2)

  Assuming that all the foregoing is an accurate summary of the situation, I suggest that you do the following:

  Open a command prompt window (start > run > cmd > OK)
  Type the following lines and press ENTER after each line

  Netsh reset winsock catalog
  netsh int ip reset c:\resetlog.txt

  Close the command prompt window and restart the computer.

• New computer Windows 7 and the Wii

  Well, I really have no where else to turn, so I thought I might as well try these forums.

  Basically, my problem is that my new computer Windows 7 Home (I just bought 1 week ago), may not share the router with Wii my brother. This is the router card, as well as my problem:

  Linksys BEFSR41 V4, 4 port wired router-last update

  ISP is Comcast

  Configured for the port before the Wii, using the - Ports 1-65535, both TCP and UDP and assigned a static IP address 192.168.1.111 (which was at the recommendation of Nintendo on the phone)

  Wii has been assigned a static IP (as mentioned above) as it was my computer.

  Wii has the correct entries in the router DNS server

  Wii is configured to use the wired connection

  My computer is a Dell Studio XPS 8000

  Here's my IPconfig/all

  Microsoft Windows [Version 6.1.7600]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

  C:\Users\Mokey>ipconfig/all

  Windows IP configuration

  Name of the host...: Mokey-PC
  Primary Dns suffix...:
  Node... type: hybrid
  Active... IP routing: No.
  Active... proxy WINS: No.

  Ethernet connection to the Local network card:

  The connection-specific DNS suffix. :
  ... Description: Broadcom NetLink (TM) gigabit Ethernet
  Physical address.... : 00-25-64-E8-CE-10
  DHCP active...: No.
  Autoconfiguration enabled...: Yes
  Address IPv6 local link...: fe80::45d:fd19:80fe:3 b 74% 14 (Preferred)
  IPv4 address: 192.168.1.150 (Preferred)
  ... Subnet mask: 255.255.255.0.
  ... Default gateway. : 192.168.1.1.
  DHCPv6 IOOKING...: 251667812
  DHCPv6 DUID customer...: 00-01-00-01-12-B1-5C-31-00-25-64-E8-CE-10

  DNS servers...: 192.168.1.1.
  NetBIOS over TCP/IP...: enabled

  Card tunnel Local Area Connection * 12:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Microsoft 6to4 card
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  Tunnel adapter isatap. {677AB390-DC0F-4548-8F15-A546757783EC}:

  State of the media...: Media disconnected
  The connection-specific DNS suffix. :
  ... Description: Adapter Microsoft ISATAP #3
  Physical address.... : 00-00-00-00-00-00-00-E0
  DHCP active...: No.
  Autoconfiguration enabled...: Yes

  My static IP PC specs:

  Internet Version 4 Protocol

  IP address: 192.168.1.150

  Subnet mask: 255.255.255.0

  Default gateway: 192.168.1.1

  Preferred DNS server: 192.168.1.1

  Alternate DNS server: white

  We have 2 computers and a Wii connected to the router, everything has a static Ip address. If Wii Port Forwarding is disabled, both, we can go online, no problem what - if - ever, everything is wonderful and quick. If the Wii is enabled on the router, my brother PC and Wii can apply online, but my PC can't. It has never happened before with my old XP sp3 computer (HP Pavilion, record quite high for the time, 9 years old, worked as a beauty ), but for some reason my other cannot share the line with the Wii. Just mine, no less . I don't know what could be the cause of the problem. I did research all this information when we first have his Wii, so everything was peachy until this new computer.

  Please, any help is very appreciated, I traveled more than 4 hours time to mobile phone, only to get the evasive of Comcast and Dell.

  Your TM602G is a cable modem which should work fine when your BEFSR41 resetting to the factory default values.  Note that your modem has a battery in it.  The battery must be removed, for a minute, each time that install you the modem with a new router, or connect a computer directly to it.  I suspect that is the reason why you couldn't get an Internet connection with the last configuration that we tried.  Also, do not connect anything to the TM602G USB port.

  For the time being, until all computers are running, please unplug the Wii.

  For now, please set both your computers in order to "Obtain an IP address automatically" and "obtain a DNS server address automatically".  Restart the computer and make sure it is always set up this way.

  I think it will be better to start with a "clean slate" to set up your network, the next step will be to reset your factory default BEFSR41.

  To reset your router by default, follow these steps:

  (1) turn off all computers, the router and the modem and disconnect from the wall.
  (2) disconnect all the wires of the router.
  (3) turn on the router and let it start up completely (1-2 minutes).
  (4) press in and hold the reset for 30 seconds button, then release it, then let the router reset and restart (2-3 minutes).
  (5) turn the router.
  (6) to connect to a computer (if possible, use a computer Win XP or Vista) cable to port 1 of the router (NOT to the internet port).
  (7) turn on the router and let it start up completely (1-2 minutes).
  (8) the power of the computer (if the computer has a wireless card, make sure it's off).
  (9) try ping on the router. To do this, click the 'Start' button > all programs > Accessories > command prompt. A black DOS window will appear. Enter the following text: "ping 192.168.1.1" (without the quotes) and press the Enter key. You will see 3 or 4 lines that begin with ' response to... ". "or"Request timed out". If you see "reply from...". ", your computer has found your router.
  (10) open your browser and point it to 192.168.1.1. This will take you to the login page of your router. Let the empty user name (Note: some Linksys routers have a username "admin") and in the password field, enter "admin" (without the quotes). This will take you to your router configuration page. Note the version number of your firmware (usually found near upper right corner of the screen). Exit your browser.

  If you get this far without problems, put your entire network.  Then, using an ethernet cable, connect the ethernet on the TM602G port to port Internet (WAN) of the BEFSR41.  Leave your computer connected to the LAN of the BEFSR41 port.   Remove the battery from your TM602G and wait a minute.  Replace the battery in the TM602G.  Turn on your TM602G and let it start up completely (1-3 minutes).  Turn on your BEFSR41 and let it start up completely (1-2 minutes).  Turn on your computer.  Now, try to connect to the Internet.  If you have trouble, temporarily disable your firewall software computer and try again.  If you get a computer to get an Internet connection is working properly, then (using an ethernet cable) connect your second computer to the BEFSR41 and try to get an Internet connection active.    STOP HERE and the report with your results, including the results of step 9 and 10, and whether or not, both of your computers working Internet connections become.

  If you can not ' response to... ". "in step 9 above, your router is probably dead. A report with this problem

  If you get a response in step 9, but cannot complete step 10, is that your router is dead or the firmware is damaged. Related to this issue.

• Brand new series of Premium computer HP HDX 18 t cannot stay connected to the internet

  The home network works well.  There are two othe Mac laptops and a desktop dell who have no problem with the internet connection.  The network is on the HP laptop as excellent connection.  But when I go to the internet I usually only about 5 minutes before it stops working.  No browser can bring up any Web site.  I can't reconnect without forcing the entire domestic network turned off, then on again.  Then I will have about 5 minutes more on my HP laptop before mess up again and loses the internet.

  This HP bought to replace my old slow computer.  But without the internet, it is useless.

  Can someone help me please?

  Since automatically allowing the the new update of the driver, then INSTALLING AIM on my computer... everything is good enough for me.  It remains on the internet for longer periods of time and when it does not leave the internet, auto AIM restarts to near seemlessness.  I work for AOL, and I had no idea of PURPOSE did this - but I don't mind a bit.  I'm really very proud. Not that I had something to do with it (I'm a photographer)

  I'm marking my problem as "almost resolved" and I will only come back to this area if I have additional problems.

  Thanks for the help everyone.