HP Envy Notebook PC left m6 area hinge separating and touchpad problem

I noticed that the cases on my 3 month old computer was gaping open near the hinge of the left-hand opening and closing of the screen.  I examined the screws from the bottom and noticed that there is a screw missing on the nearest corner of the hinge.  After further consideration, as it seems that the necklace that the head of the screw would be sitting against lacked so that put another screw would not do anything to close the gap.  I had also noticed that the touchpad was so glitch in its operation at times that he has been unsusable and required an external mouse.  I contacted HP through this forum and HP called by email and PM me.  They sent me a box and I sent the computer for them on 3 Oct.  I received an email from their share on the day wherever they received saying that they should have it me 17.  I contacted them to see if the date could be improved and I was assured that the 17th was an automatically generated date and that I get it before that date.  The touchpad has been out of stock and they gave me several dates that came and went and finally got the computer on 24.  Turned on the computer and the device boot saw not found error.  After a few hours of troubleshooting with HP, they determined that the hard drive was bad.  They tried several times to send me a new hard drive and I refused and I wanted to return the computer to them.  I have never replaced a hard drive and you want to start on my new computer.  There is no cd drive and no way to load the operating system on.  There is also no guarantee that the HD is the problem.  They agreed to do the repair.  I told them that I could reuse the box and packing materials and prints a new lable and new ship date.  They said that they do not have a protocol for this and they would have to send another box.  I'm now waiting on the new box and I was without a computer for almost a month.  I will update that takes place the next chapter.

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Tags: Notebooks

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