HP ENVY Notebook PC m6: after updating windows 10 touchpad freeze shortly after using the keyboard

Hello

I've updated my laptop it has windows 8.1 to 10 and for a few days then my touchpad/pointer has been gel 4-5 seconds after I touch any key on the keyboard. for example. If I hit enter then I can't move the pointer for a few seconds... I can always use the left and right click while the pointer does not move.

Everything worked perfectly until I upgraded to windows 10 and everything else outside the mouse freezing seems to work properly after the upgrade.

Any help fixing this issue would be greatly appreciated, thanks!

Hello @juibre,

Welcome to the Forums of HP Support!

I understand that you are having a problem with your TouchPad and wanted to help you!

For starters, can you provide me with the product number of the laptop?  Here is a link, you can use that will help you find your model and product number: How can I find my model number or product number?

In the meantime, please see the post by Member of the DanG82community.  In this post, you will find details of disputes with keys touch after installing Windows 10: Re: How do I solve the Post-Windows 10 questions about HP laptops Upgrade

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Kind regards!

Tags: Notebooks

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