HP Envy Office 700-070d USB Port short Circuit

Hello everyone. I need help here. My friend runs accidentally shorted USB port using a USB 2.0 cable. Very probably he pinched the cables and so the 5V and ground were short shorted.

so the CPU is now unable to turn it on. When I press the button, the motherboard ON and OFF several times and product by clicking on / rattling sound which is terribly noisy.

so when we asked a computer service repairman to check on our PC, it told us there is no problem with the PSU, but the problem is with the motherboard.

As we do not have the expertise in computer hardware troubleshooting, I would ask your opinion in this regard. He said the charge will be around MYR450 (USD140) so I think that it is quite expensive, if that is the amount that we will pay.

Any advice on that? the PC is still under warranty (expiration date 2016-08-03). So is it possible I can hp services provider to fix this?

Hello @Yazidapple ,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand a friend of your chips on your HP computer USB port and it caused damage to your motherboard. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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