HP ENVY PHOENIX 800-030qe: the system recovery media does not support this computer
I can't recover to factory settings using recovery media (4 DVD) after changing HD (the previous device has crashed/broken). The message is: "the media recovey system does not support this computer. You are not able to restore this system with this media. »
So, what should I do?
Thank you very much.
Upgrade the BIOS/downgrade will not fix it unfortunately.
Tags: HP Desktops
I have a HP G7-1365DX and the hard drive (750 GB) is a failure. I did a recovery file on a USB key from the recovery partition and then replaced the hard drive with a 120 GB SSD. When I tried to reinstall the USB system, I get the message "the system recovery media does not support this computer." Is it because the hard drive was replaced by a SSD? How to restore the system if the recovery disk does not work?
You are right about the source of this problem - HP recovery media often has problems of restoring the operating system on a smaller disk in quality than appeared on.
There are a few options available.
1. if the 750 GB drive is still able to operate, use your recovery media to perform a factory reset and then use software (or Windows 7 own imaging utility) for this clone of your SSD.
2 create your own recovery media to use to run the installation - it would be my personal preference.
Before you try the following, make sure that you can always read the character product activation key 25 on your label Windows COA (5 blocks of 5 alphanumeric games).
An example of a COA label can be seen here.
You can create an installation disk yourself using another PC - just download the good Disk Image ( this must be the version exact same origin supplied with your laptop ) from the link below and use an app like ImgBurn to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write that an ISO on a disc is here. These Images are clean and a well respected source, however there are only limited versions available.
Use the disk to perform the installation, enter the activation key of Windows on the label of the COA at the request and once the installation is complete, use ' 'phone Method' described in detail in the link below to activate the operating system -this made method supported by Microsoft and is popular with people who want to just have a new installation of Windows 7 without additional software load normally comes with OEM installations.
All pilots additional and the software, you may need can be found here.
DP - K
I had a power outage (1 TB) HD material on me about a week ago and replaced by a (500 GB) SSD, not purchased from HP. I then ordered the recovery disc from HP for this particular serial number. Whenever I boot on the recovery discs, I get "this computer does not support the system recovery media. You are not able to restore the system with the media. "The Minsize argument in the instructions to build on the DVD file provides a minimum of 140 GB, so I don't think I have a new smaller drive system is the question.
Last month I have updated the firmware to v80.08, and in the bios "product name", 'SKU number', 'serial number of the chassis' fields are all empty. In "System ID", everythign is empty except UUID and family name.
I think that's why I'm not able to boot to recovery discs?
Any help would be appreciated, I have use this computer for quickbooks and have bee unable to do accounting for a week and a half.
Figured it out! On my Pavilion, you press Ctrl + A in the bios then click on 'System IDs'. Then I was able to type in the ID to build my recovery and support the byte to feature on the sticker under my machine. F10 to save then the recovery media recognized the computer properly and booted up!
Hi all. I'm trying to reformat my laptop (dv6-6c15nr), but when I try to reformat to f11the recovery manager f, all options are such that the system restore and restore to factory is grayed out. The next thing I tried was a set of recovery disks. When I used the recovery disks, it showed the message "this computer does not support the system recovery media. You are not able to restore the system with the media. 0110 A601UA #ABA - A1U60AV. Why can I not reformat my laptop... I remember that I was able to reformat until I sent offshore to get the hard drive and the radiator replaced by hp year last April. Now I can't get to... that this has to do with anything? someone please help...
I also tried without the bios downgrade F.19 REV: a. which do not help either.
It seems that the motherboard may have been changed and the information system (tattoo) has not been updated to match that of your computer. While I can't fix this for you, I can suggest some possible solutions and I work to spare;
(1) you can contact HP Customer Support and ask that they correct the problem.
(2) attempt to control that recovery discs for the model of the motherboard is currently labeled as.
(3) If you can still read the Windows product key of 25 characters on the Microsoft COA affixed on the computer, you can install Windows 7 using this key. Please see "how to install Windows 7 without the disc" to get instructions on how to download Windows 7 SP1, create the installation media and install Windows 7 SP1 using the 25-digit key from the COA Microsoft on your computer.
If you have any other questions, feel free to ask.
Please click the White Star of KUDOS to show your appreciation
Two weeks ago, crashed my HP Pavilion Elite HPE - 480 t hard drive model. It is a 1.5 TB came with the PC. I bought a WD 1 TB hard drive and installed. When I used my recovery discs, I received a message, "the system recovery disks do not support this computer. You are not able to restore this system with these discs. "Because I had never used these recovery discs, I assumed I had their damn so I bought authentic system recovery disks from HP. Yesterday them - even received training as before. I called HP tech support and I was told that those recovery disk works with a hard drive that is identical with the original hard drive. Located between the two hard drives that the original HD had a 3 GB/s, and the new is 6 Gbps. Is this correct? They "graciously" offered replacing my new hard drive with a hard drive that works for only $180. Seems a little steep, but I am confused. Is system of technical recovery disks? I would like another opinion. If buying a new motherboard out me of this? If someone knows a resolution to my situation, I would be very grateful. Help!
In fact, you have more options that will avoid spending more in $$. The first thing I would try is the utility that provides HP. It is used for when the set of recovery disks does not work with a new hard drive. Follow the instructions of this web document.
View your results. If the results are negative, we can install the operating system on your new hard drive with another method.
What is the WD SATA drive model you purchased?
What can I do to remove a box pop up indicating "Message from Web page" and the message reads "object does not support this property or method".
1 how long have you been faced with this problem?
2 have you made changes on the computer before this problem?
3. when exactly you get this error message?
The following threads may be useful:
After a recent system recovery I can't accupoint to work.
In Control Panel, or in devices, there is no sign of accupoint.
Where can I get the accupoint driver?
Could you please put you name of the laptop?
Accupoint is a part of the options touchpad or mouse.
Usually, you can find under control panel-> mouse-> advanced or something like that.
After I bought it, I created the back upward on ((recovery media)) the DVD before doing anything. Now I have and I want to install it to the PC ((HP Pavilion M6-1045dx))
can someone help me?
Thae system recovery media dose not support this computer, you are not able restor this system with the media
Thank you for posting. I read your post, and I understand that you have received the message "system recovery media does not support this computer."One of the following errors open when you try to use recovery disks:
Hi all! I really need help
I bought my computer hp laptop Pavilion dv67023tx July 2012. When I bought it, they gave me a set of recovery disks. January 2013, I did a system restore. It was fine then.
Later, after some software hp update my cd player began to eject automatically. The light of the hp on the lid logo disappeared also. My audio jack went wrong from the beginning. So for all these problems together, I took it to the service center, and as it was in warranty period, they sent to hp. 3 months later I have my laptop back, I was informed that hp has changed the hard drive, motherboard, cover, screen.
There is a month Itried to install some of my software I used earlier, but they were not working. If I had no other way than a system recovery using this link
Then the main problem occurred. I couldn't do a system recovery from disk on my laptop. Then when I tried to do the recovery disks and he says, the system recovery disks do not support this computer. You are not able to restore this system with these discs.
This link said, maybe its because hp has changed the motherboard.
Now what should I do? I need a factory. But recovery in my laptop drive does not work, my recovery disks do not work. Please help me out of this. Or give me email ID so I can contact HP directly with problems, I do not find anything.
Others suggesting me to install a pirated Windows 7, I don't want it. I had a real windows 7 pre installed, why should I?
I'm sorry but I can't help you with recovery disks not working is not on your computer, but I don't have an alternative. If you can still read the 25 characters on the COA affixed Microsoft Windows product key at the bottom of the computer, you can install Windows 7 Home Premium using this key. Please see "how to install Windows 7 without the disc" to get instructions on how to download Windows 7 SP1, create the installation media and install Windows 7 SP1 by using the 25 digit product key from the COA Microsoft on your computer.
If you have any other questions, feel free to ask.
Please click the White Star of KUDOS to show your appreciation
After I log on my computer, I get the following pop up message "Message on the Web Page" - "object does not support this property or method." He continues to pop everytime I try to do something
I suggest you to follow these steps and check if that helps:
Start the computer in safe mode and check if the same problem occurs:
Try to perform the clean boot and check if it helps:
NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.
It will be useful.
I have a laptop CQ58-bf9WM, which had Windows 8.1. The 320 GB hard drive died and bought a new SATA 500 GB laptop. had no CD recovery, went online, enter all the important information, serial No., model #, then purchased through HP recovery disk, received the CD (manufacturer 708896-001, 708895-001 708897-001) and put #1 disc in the CD started and that's what I get: this computer is not supported by the system recovery media. You will not be able to continue to recover this system with these media. "Error: 0100-169-1855-188 b" then you have the OK, then when you press OK, the laptop shuts down. I pressed ESC on POST, then I tested memory and the new hard drive and they both passed. HELP PLEASE! Thank you
Should not have anything to do with the new hard-both disk that is at least equal or greater than original ability, they work. It is 'possible' that you have received the wrong set of recovery.
Thing of OE to check. Enter the BIOS by pressing F10 immediately after turning on (have to press ESC, then F10 to the menu). Is the serial number, model number.etc all intact?
Two days to try to solve this problem of complete. Vista Home Premium (64-bit) has been installed more than 6 months ago. With the legal copy in the computer, I can choose the repair, it shows me me partition Windows Vista Home Premium. I don't get the system recovery options, but I get a window that says «the version of the system recovery options is not compatible with the version of windows that you want to repair...» ». I loaded the original drivers for the motherboard. I started in safe mode, and I can see the different folders. It tells me that everything is there. Does anyone have a solution for this? I use a product called '360 °' for regular backups, but backups are on a network drive.
Thanks for the suggestions!
Here is a link to some people who had the same problem and solved: http://keznews.com/forum/viewtopic.php?f=2&t=20665. It seems to have something to do with the help of a record of 32-bit with 64-bit recovery (or something of the sort).
I hope this helps. Good luck! Lorien - a - MCSE/MCSA/network + / A +.
I received a notification via Tempro that he did not have a BIOS upgrade. I downloaded the ZIP file (bios - 20120209125153.zip), extract the package (BIOS360_EC140_WIN.exe) and ran it according to the instructions.
The package runs, give the progress bar "extract files...". ", then displays a dialogue entitled"TOSHIBA BIOS package Ver.4.1.2"that says:"this package BIOS does not support this operating system."
I am running Windows 7 Home Premium 64 - bit on a Satellite 830R-143 with the short part No. PT32LE
Does anyone know what is the problem?
Thanks in advance for your help...
You have problems with the laptop?
If not then why you want to do the BIOS? Just because the new BIOS is released?
I would not change anything if my laptop is running correctly.
However, the update of the BIOS requires the VAP (value added package).
So remember that this PPV is installed correctly. If this isn't the case, so far.
I bought a new battery for my inspiron 1420 and the power in the system tray icon does not show me the remaining battery time, it indicates the only remaining percentage. My battery earlier showed. Can someone tell me how to show the remaining time. Thank you
I force install quickset once again, but I installed the support center and once my system has been restarted, he began to show me both but I'm not sure, this is because the installation of support center. Thanks anyway
Original title: error during the full backup of the system Vista "Media is not UDF" I tried CD - R and DVD + R
I just finished day three re - build with all the latest updates and now I want an IMAGE backup to recover from. When I run Backup asked that media... suggest a label for the DVD but I get the error 'Media is not UDF' end there...
Also if I back up to another hard drive on my system can recover from this Image?
backup on an external hard drive or DVD
the 1st link below is how do the backup of the complete computer for the company, ultimate and vista business
and that is how do to recover the backup complete pc
and here is the information of microsoft in restoring a system image backup
If you have problems, it's in here is a forum for microsoft at the link specifically for backup questions below
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