HP Envy Phoenix 860-010: How can I use a third monitor HP Envy Phoenix 860-010

I was happily running two monitors since I got this computer in April 2016, a monitor connected to the HDMI port and the other to the NVIDIA GTX 960 card DVI port.  This card supports four maximum monitors.  It has 1 DVI, 1 HDMI and 3 DisplayPort connections.

Note on the model 860-010, you can't use both ports HDMI vertical marked HDMI 1 and HDMI 2.  They are not active in this model.  They only work with the smaller models that use the integrated graphics card.  This model has the dedicated graphics card, then only the ports on the card are active.  (That does not match the Support of HP and I confirmed by experience).

Now, I need to connect a third monitor that has VGA and DVI ports.  My only option is to connect it to one of the DisplayPort ports on the map with an adapter.  I contacted the support NVIDIA and they told me that is a * active * or * passive adapter works with this card.

So I bought a DVI DisplayPort passive adapter cable / and connected the third monitor to one of the DisplayPorts.

When I start, the start screen appears on my screen of third but it signals an error specified, says it cannot start Windows, and proposes to recover my system back to a restore point, which I of course refuses.  I tried various advanced troubleshooting options, two different ports, DisplayPort and two different DVI monitors with the same results each time.  When I disconnect the third screen, the computer is back to normal and starts very well.

My third monitor is obviously able to display stuff through this link because the splash screen and the different screens of the error and recovery see here, and I can use my mouse to interact with these screens.

The screen message error file C:\windows\System32\Logfiles\Srt\SrtTrail.txt newspaper references.  This file reports the following error:

Root cause found:
---------------------------
Unknown error checking: bugcheck 3B. settings = 0xc0000005, 0xfffff80181a107b3, 0xffffd000cc9f60b0, 0 x 0.

I tried to look this error online and got no useful success.

Someone knows how to do a third DVI (or HDMI) to monitor work on this model?

Confirmed that my problem was a bad DisplayPort passive adapter DVI cable.

I got the third monitor working by getting a Plugable Active adapter DisplayPort to HDMI for $19.95 and one of my existing monitors to use its DVI port to HDMI switching use.  Then I connected the third monitor, which has DVI and VGA connections on my computer with a DVI cable.

Now, all three monitors are working fine.

Tags: HP Desktops

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