HP envy phoenix 860-170vr: errors

I just got this desktop, hp Envy Phoenix 860-170vr and I have any other problems. Dozens of error messages and I can not use more then 5 minutes and it stops any kernel or another error. I received many mistakes, including the failure of the core of the security check, kmode exception unhandled etc etc... I have also the screen flashes and the conputer all freezes contastly. Help?

dawn101

I read your post about the problems with your new HP PC and wanted to help.

You should not have problems with a PC this new.

While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

Good luck
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Tags: HP Desktops

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