HP Envy Printer 4500: HP Envy 4500 printer

I'm an overlay in red when I print pictures in color on photo paper.  I made diagnostic tests and have been informed that the printer/scanner is correct.  The problem started when I ran downstairs on the ink.  I changed the black and color cartridges, but still not the Red overlay.  Can you help me?

Thank you sincerely for your help.  I ran the tools and has obtained reports showing that the blue color is not printing.  Does that mean I have a faulty color cartridge and must return it?  The overlay happened before I put in the new cartridge, too.  I only use HP photo paper products.  I have another HP printer that prints without the overlay isn't the picture or photo paper.

Tags: HP Printers

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    Hello

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