HP envy: stuck on the black screen

Hello, so my Hp Envy is stuck on a black screen. It's a screen lit, but it does not load windows. I tried a hard reboot, nothing. I've updated the BIOS and it seemed that nothing was happening then loaded windows. My antivirus has been turned off and need to restart the computer now its stuck on the black screen turned on again. Help, please!

Hi @Jaxibrey,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP ENVY laptop and having starting problems.  Try to make a hard reset.

When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

Here is a link to put the laptop in Safe Mode. Then you can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. You may need to consider a few days before that the issue that has happened.

Here is a link to computer does not start for Windows.

Plug the adapter directly into a different wall socket. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

Please let me know how it goes.

By clicking on the Thumbs Up below, you can say thank you! .

Thank you.

Tags: Notebooks

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