HP Envy Touch: Sound only works for about 1 hour after I restart. Then suddenly stops.

Product: HP ENVY Sleekbook 4 t-1000 CTO

Model: KD1A99UA #ABA

Operating system: Windows 7

When I restart my computer, my sound works for an hour or two and then suddenyl turns off. It does this with or without a helmet. It works again as soon as I restart the computer, but I would really do not have to restart my computer every hour just to get the sound to work.

Also-download of Windows 8 is not an option because a large part of my work is incompatiable with windows 8

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

If the pesists of the problem, right click on the speaker icon in the taskbar, then select playback devices.  Right click 'Speakers and headphones' (or speakers/HP), and then select Properties.  Select the Advanced tab, and then remove the check box "allow applications to take exclusive control of this device."  Click apply and then click Ok to save this change.

Restart the laptop.

Kind regards

DP - K

Tags: Notebooks

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