HP Experts Attn: HP Solutions Center detects not (yet) printer (Advanced help needed)

1. a brief, descriptive summary:

"HP Solution Center cannot work because your device installation is not complete."

After trying all the solutions regarding the installation of devices and software on this forum, I have not been able to solve the problem. However I think I have reduced the problem and require advice from experts on how to proceed.

Take a step back, all I want to do is to be able to SCAN SEVERAL PAGES, perform OCR (optionally) publish/print in PDF format. If you can advise me how to do this quickly and efficiently without HP Solution Center, I would also welcome. Note the following is NOT valid suggestions because they don't allow me to scan several pages in a single PDF file.

X Webscanner

X import/capture to paint

X Windows Fax & Scan

 

2. a detailed message with the following information:

 

Product key information:

Printer model: HP Photosmart C4700

Operating system (including service pack revision):

Windows 7 Home Premium 64 - Bit version. Service Pack 1

!!!!!!!!!!! IT FIXED!

The solution - summarized version: do NOT click Finish when you get to this screen, you have to WAIT!

It is difficult for me to explain exactly when you're ok to click on finish, but I would suggest waiting until the screen below appears.

If you click on finish prior to this, the installer can start the reboot your machine before the installation is completed. The result is that you end up with missing entries in your registry and the Solution Center may not recognize your device.

For the more geeky of you, take a look in Manager Perfmance of Windows and check that there is no installation still running process - in the 'Disc' tab, they will start with "hp" for example. "Hpinstall" and others. You can open windows performance management in Windows 7 by typing "perfmon" Dowes search.

In many other positions I've seen tech guys say "it may take several re - installed to fix the Center ect solution" but I suspect that, in reality, it's a stroke of luck that finally people are waiting until the implementation is really complete instead of click end right now.

Anyway I hope this helps! See the next post for more tips - I can't believe it finally works!

HP: PLS SORT ON YOUR INSTALLATION of the SOFTWARE and you must pass by this.

Tags: HP Printers

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