HP G62 freezing after startup

Hello

I have a G62 which keeps freezing minutes after the start. After reading the forums, I ran the HP SMART Check and on the Test drive , I got the following response

Smart Check: spent

DST short: failure

Failure ID: Q4G5W2-5AR71F-9XL03F-60R003

Product ID: XF332EA ~ ABU

HARD drive

I have Windows 7 64-bit o/s

Can someone please help

Hi George,.

You will need to use your recovery DVD to reinstall the operating system to a new disk - this is described in the document of HP here.

If you do not have your recovery discs, you can order a replacement set.  Looking at the model number of the laptop, I guess you live in the United Kingdom - if that is correct, you will need to use the 3rd party on the link below.

HP recovery disks.

For the existing personal data, you can have the existing drive, your best chance of data recovery would be to use the services of a company that specializes in data retreival, but it is a fairly expensive to borrow road.

Another option, you can try (and much cheaper) would be to remove the HARD disk space, in an external enclosure - an example of what you need is on the link below - connect to another PC and see if you can access your files.

2.5 "HDD external Caddy.

Best regards

DP - K

Tags: Notebooks

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