HP G72-259wm: white screen

I have a white screen when I start my HP G72. The fan works and the lights on the keyboard work. I tried the hard reset without the battery and still nothing. I would like to connect the computer to my TV to see if that works but you read the settings in the Control Panel must be modified to work. I'm stuck now and I would be grateful some advice. Thank you.

Basically, I wonder how I would go about changing the settings on the computer to work with the tv when I see nothing on the screen of the computer. Does not appear that it would be possible for me.

Hi @sdgator,

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I understand that at the start, you get a black or white screen but you can hear the fan run and works for keyboard.  You tried a hard reset, but that did not help. You wonder if you help want to connect an external monitor.

Here is a link to the HP - black screen troubleshooting laptops with no. Error Messages at startup or start-up , which includes a section on connecting an external monitor to help you.

If please complete troubleshooting and let me know the results.

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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