HP J4680 AiO: HP J4680 AiO and Windows 10

Installed 10 Windows from Windows 7, installation went well, with only two points.

HP is my printer/scanner HP J4680 AiO will print but not scan more solutions center program comes with a white screen.   I followed the instructions given to Brian in the previous post.

-authorized temporary folder

-installed v14.8.0 hp full feature software and drivers

The printer works well (do not fax set up system have) but the scan does not work.   When I try to use the solution Center, I get a white screen.  Right-click on the screen and the compatibility test running can do nothing.

System has worked in Win 7, but not win 10.

Just to try a work-around, I tried running Win fax and scan and received the message... cannot communicate with the documents folder.

Suggestions?

Thanx

Hi, after contacting Richard Bradley, HP VP, he put me incontact with a live support person.     Bottom line after trying to install the HP J4680 AIO we have determined that the drivers are not available in Windows 10, also that the application of scanning and Capture will not work effectively either.   Part of the J4680 printer will work but not the scanner.    After reviewing several other brands, I see that the same thing is happening with their current printers / alumni.   The HP representative said that new pilots could come out in October until January.

So I decided to go back to windows 7 which was easy, there is an application in the control panel.  Once there I still had the same problems with the printer, so I deleted all the programs of HP printer, turned off the firewall and antivirus program (do this first, incidentally).  I had try to install and remove several times but after several hours was able to get the printer works as it should.

I'll wait 10 windows drivers may be available.

After writing to Mr. Bradley, a response was quick and the accompaniment of the victim has been most helpful and knowledgeable.  I had criticized HP and their market after service, but frankly, I was impressed by this gesture.

Tags: HP Printers

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