HP Jet 11-r010nr: stream hp 11 does not startup, the led next to the button / stop is on

I have a friend who brought me their 11 2 weeks older HP flow because all day yesterday they tried to restart the laptop and may not have to start at all.  I tried the famous hard reset by holding down the power button for 8-10 seconds of course which is suggested (I have it pressed for a good 40-50 seconds).  I also now tried the power button and the mute for 40-50 seconds.  No luck.

Unfortunately, the battery is good behaviour and because he is still under the manufacturer's warranty, I can't remove the back and turn off the battery in this way.  (Can I ask what is the point to make the inaccessible battery that the mere fact that you earn more money by forcing people to return the product to HP to avoid the cancellation of the warranty?  Apple does it too well, please do not follow their trend!  I love HP, but this is going to force me to buy elsewhere!)

Can someone help me or point me in the right direction to help with this?

The light next to the power button is on and the light on the projection side, it is turned is on but the screen is black with no cursor.  It has been unplugged for 3 hours in the hope, the battery is going to die and I can get somewhere with him but I'm not sure how close it is exactly to be dead.

She becomes very frustrated by that and I don't blame him.  She's at the point where she will return it and switch sellers totally if it can't be fixed.

The battery is eventually died.  I plugged in the charger and Windows restarted without problems.  Research in the logs to see what happened, I noticed that it didn't have an update for Windows 10.

My guess is for some reason any it failed but the laptop supposed it was finished, restart it it basically says "wait, what am I I loading?" and froze.

Needless to say, I downloaded the update from Windows 10 and installed successfully.  I restarted the laptop and now everything is fine!

Tags: Notebooks

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