HP laptop - 15-ac158dx: squeaky sound coming from computer speakers, headphones are not affected

Earlier this week, I received and downloaded the latest update of Windows 10. It went smoothly as planned and everything seemed fine until yesterday, I started to experience a buzzing scratching of my laptop speakers. It was intermittent at first, and then it escalated. Some music and audio as dialogue and certain songs feels this scraping sound along the coast the audio ordinary much.

To test fade the cause is physical (speakers themselves) or software related (because of update) I did the following.

I tried what has been said in this issue; http://h30434.www3.hp.com/t5/Notebook-Audio/HP-15-audio-crackles-unless-headphones-plugged-in/td-p/5....

I created a system on the laptop restore point and backup all data and uninstalled the audio drivers from the Device Manager and reinstalled.

It didn't work and now I'm assuming it's a physical problem with the speakers themselves. If this is the case, what should I do? A check appears to show that my warranty is still applicable; should I go with him?

@cannonfodder-14

Thanks for joining the HP Forums.
I'll be happy to help you

If I understand correctly the helmet function correctly, however, the speakers create excessive noise and in view of the fact that you have already reinstalled the drivers, tried a backup & restore, but the problem persists.

It is time you contact HP telephone support and get a repair service (free, because your computer is covered under HP warranty).

HP technical support are available by clicking on the following link:

http://h22207.www2.HP.com/us-en/?openCLC=true

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

If the information I provided was useful, give us some reinforcements by clicking on the solution and laurels, buttons that help and others see that we have the answers!
Good luck.

Tags: Notebooks

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