HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

Hello

HP Support Assistant suggested three updates for my system.

When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

Why the HP support assistant that suggest an update for my system win 10?

Am I supposed to download it?

If not, is there a way to stop the support Wizard to think that I should install it?

Thank you!

Eitan

Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

I understand that HP support assistant is to give false information.

I suggest you uninstall all components of HP support assistant programs in Control Panel.

Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

After installation please try to check the updates and see if you still have the same problem.

Please let me know the results!

Have a great day!

Tags: Notebooks

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