HP laptop - 15-f162dx (ENERG: Sleep mode/freezing issues)

I seem to have the same problem as a lot of other HP users. If I leave my laptop unattended for a period of time that the laptop goes into mode 'sleep', however, the lights are white to orange, then the computer will be just stuck there. After that the computer wake up and I have to force shut off and restart the computer. A student and having to do that 10 or daily many times are really making me regret buying this computer. I tried the solutions of graphics card, tried to update the drivers, tried troubleshooting and nothing has solved this problem. IF someone could help me please, I'd be so aprreciative. I'm willing to try anything. I also tried the scans of windows for malware defender and my computer is fine. ONCE MORE, SOMETHING WILL HELP!

Thank you.

Mike

Hi @thehaas10,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the problem of screen saver. I'll be happy to help you.

Please follow all the steps in the order of sleep and hibernation problems (Windows, 10, 8).

Please keep me informed of the progress of things, and I'll be happy to do everything I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution. To simply say thank you, click the Thumbs up below!

Thank you.

Tags: Notebooks

Similar Questions

  • Computer HP laptop-15-f162dx (POWER: Standby Mode will not Wake-Up)

    I put the switches so that the computer does not turn off and Sleep Mode for 15 minutes.  However, the computer go to sleep after 30 minutes and will not wake up!  I have to restart the computer everytime I want to work on that.  It is significant in the end pain when I need to leave for half an hour when I'm working on something.

    Charlie

    Hey @CARnPAR,

    I have recommended to you to return Windows 8.1 Notebook, as if updates have not been completed before the upgrade, this could cause problems. The marked Windows 10 upgrade update. No HP upgrade.

    You will need to return the option balanced diet plan options if it's high performance, it didn't wake up from sleep mode.  Here is a link on the mode "Eve" of issues.

    If this is insufficient, please use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Open the link: www.hp.com/contacthp/ follow the prompts
    Enter the product number or select Auto detection
    Scroll up to "still need help? Fill out the form to select your contact options.
    Scroll down and click on: contact HP options - click Get phone number

    File number and phone number are displayed.

    They will be happy to help you immediately. Thank you.

  • Vista will loop every time when the laptop is in powersave / sleep mode

    Hello

    new to the forum.

    My Vista goes into a loop whenever the PC goes in power saving mode.

    Someone at - it an idea on what is happening?

    Thank you!

    Hello

    I'm not quite sure what happened with your laptop, but maybe it s just a problem of software of m.
    Maybe it s just a confused BONE.
    Have you tried a fresh install of the OS?

    Before you define the laptop using the recovery disk, you should back up the data because the recovery disk formats the HARD drive.

    Welcome them

  • Desktop computer won't go to sleep mode freezes

    My desk top freezes and I have to reboot to return to the page of windows.

    Hi barbruru2010,

    1. When did you start to question?

    2. you remember to make changes to the computer before this problem?

    3. do you receive error messages or error codes?

    Method 1:

    A device can be keep your computer awake. USB mouse and USB flash drives are common devices that can keep your computer awake. Make sure that you have the latest drivers for all your devices.

    Check out the link:

    How to manage devices in Windows XP

    http://support.Microsoft.com/kb/283658

    Method 2:

    Also try to change the power settings for sleep:

    Check out the link:

    http://www.Microsoft.com/windowsxp/using/Setup/learnmore/russel_02march25.mspx

    See also article for more information:

    How to solve the problems of hibernation and standby in Windows XP

    http://support.Microsoft.com/kb/907477

    Method 3:

    You try to perform a clean boot. A clean boot to check if startup item or services to third-party application is causing this issue.

    You can read the following article to put the computer in a clean boot:

    http://support.Microsoft.com/kb/310353

    If your problem is resolved after the clean boot, and then follow the steps mentioned in the article above to refine the exact source.

    After you have used the boot is a way to solve your problem, you can follow the steps to configure Windows XP to start normally.

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Satellite C50D - A - 13N - Windows question sleep mode 8.1 alarm

    Hello

    I hope someone who knows more about than me power management can help!

    I bought a C50D-A-13N Satellite a few days ago and it was fine.
    However, I had a problem with the mode 'sleep' a couple of times.

    The laptop goes into mode 'sleep' as expected (when the lid is closed or when I press the power button). However, when I press the power button to turn it back on, it comes to life for a few seconds - the screen is on and I can move the mouse and interact with other things - but backwards past mode after a few seconds. All I can do to make it work is to close completely by holding down the power button and restarting, I REALLY hate to do.

    The laptop is fully charged and plugged or unplugged happy.

    Everyone knows about this problem in Windows 8.1 front?

    Thank you

    NTANGOUKANI

    On my laptop, I use the same settings but when I close the laptop lid goes into sleep mode. When I opened the laptop lid starts automatically without using the power button / stop.

    The same thing happens with your laptop?

  • Satellite Pro L650 doesn't get often from sleep mode

    Hi, I have a Satellite Pro L650, model No.: PSK1KA-00Y01E running Windows 7 64 bit.
    This laptop does not pick up often after mode "Eve".

    Can anyone offer suggestions on how to fix this?

    What's happening:
    When the computer sleeps, either by pressing the sleep button, or by closing the lid, this seems to work very well.
    After a minute or 2, I try to get the computer goes through the lid opening, or by pressing the power button. Sometimes, it works correctly.

    Most of the time the lights white led at the front displays for a few seconds and then started. Then, press us the power button and, often, the computer starts and says that Windows has been shut down incorrectly and then completely restarts for a new session.

    Sometimes the computer does not start, and it must cut off the power, then press the power button, which then crosses a full restart of the computer for a new session.

    A few weeks ago, we installed the latest version of the bios (2.20), and the problem persists.
    Is it a driver problem or a hardware problem?
    If it is a driver problem, what drivers should I try to install?

    Thank you
    Graham

    Hello

    > After a minute or 2, I try to get the computer goes through the lid opening, or by pressing the power button. Sometimes, it works correctly.
    This means that this problem is not always, but sometimes only and it of not possible to replicate this.
    In this case is not easy to find a good solution for this

    > We have installed the latest version of the bios (2.20) a few weeks ago, and the problem persists.
    > Is it a driver problem or a hardware problem?
    In my opinion, it could be a software problem. I mean that the problem could be related to corrupt the OS Win. Maybe the registry is confused upward. Usually, if the laptop is in hibernation / sleep mode, by pressing power button should the reactivation of the system in this mode and not shut down the laptop.
    So maybe this is s question OS

    If I understand your message, you have just updated the BIOS but didn't try the recovery procedure. Well well, for checking if the problem hardware or software s, you should get the phone to the factory settings.

  • Satellite A200 - 10 X sleep mode troubleshooting

    Hello...

    1 first, I would like to know if my laptop supports "Sleep Mode" or not.

    If the answer is 'Yes', then this is the problem,

    I put my laptop to go into "Sleep Mode" when I close the lid, either it works on battery or AC adapter / CC... but when I close the lid, it will stop and the lid to stay blue and does not turn into the orange flashing as said the manual and does not respond to any key, even the key of power... and it still on that until I have set her free in contineous pressing the key market so that it completely stops...

    This also happens with all the options that lead to "Sleep Mode"... i.e. I have NO 'Sleep Mode '...

    any suggestions?

    THX I have nadvance,

    First mate, I want to know what you mean with the mode 'sleep'?
    Do you mean the Hibernate mode or in stand-by mode?

    Please tick the option which is enabled by closing the lid.

    This setting can be changed in the Vista operating system power options!

  • Satellite L670 - screen remains black after sleep mode

    I recently bought a L670. When I close the laptop, it goes into sleep mode. No problem with that. But when I opened the laptop again the screen remains black.
    I see on the drive activity light that the laptop come out of sleep mode correctly, but the screen remains black.

    I don't have this problem when the sleep mode is only a few minutes. Then the screen comes up correctly.
    But for example after an hour of sleep mode... no screen.

    I'm doing something wrong?

    Thanks in advance for your feedback.

    Hello

    I recommend the update to the BIOS and the display driver.
    It helped to solve a similar problem on my old laptop.
    Maybe it helps in your case.

    Good luck

  • MacBook pro freezes for 5-10 minutes everytime I wake up from sleep mode?

    Since the upgrade to Yosemite, my macbook pro goes to the loading screen grey which usually appears when opening my laptop after that he almost dies everytime I wake up from sleep mode. It freezes on this screen for a few moments, and then when I get to my normal screen, it continues to remain frozen for an extra few minutes. The mouse will not work until a "Set up Bluetooth keyboard" menu appears, then disappears. The problem has persisted through several software updates. I searched endless forums and topics, but none seem to match my problem. Can anyone help?

    Data sheet:

    OS X Version 10.10.1 Yosemite

    MacBook Pro (15-inch, mid-2012)

    2.3 GHz Intel Core i7 processor

    16 GB 1600 MHz DDR3 memory

    Free to 318,84 GB 107,02 GB

    I had the same situation; started during the upgrade to Yosemite, continued with El Capitan. I tried a n y t h i n g for a few months, revisiting the forums etc. The message in the system log, leaving the "driver GPU seems to be suspended. Does my Mac Pro completely unworkable. It was a software problem because it does not occur in safe mode. Now I just went down to the Mavericks and the problem is completely resolved. I can use my computer again.

  • U3.0 dynadock not resumed after the laptop sleep mode

    Hi all

    I am confronted with the problem that my Dynadock U3.0 does not resume if I fashion "sleep" on my cell Samsun.

    It works very well at the start, it works when I take a full stop, and I just checked it in Hibernate mode and it seems to work fine too.

    Can anyone help me please with this problem.

    _Other factors: _
    I'm running it on a USB 3.0 connection.
    I have this USB connection should remain in charge mode 'sleep'.
    Windows 7
    64 bit
    dynadock model: PA3927A-1PRP

    The only way to get after that 'sleep' mode call is to pull the power cord out the dynadock, wait, then reinsert it.

    Any advice would be welcome.

    Thank you for your help

    Hello

    I think that it s not Dynadock question but with the USB ports on your computer/laptop.

    The sleep or Hibernate mode affects devices attached to the Dynadock and not directly the Dynadock. If the computer/laptop wakes up fashion 'sleep', the Dynadock should be recognized automatically. In the case where the device does not recognize the Dynadock, there must be something wrong with the computer.

    By the way: you said the Dynadock is connected to USB 3.0.
    I recommend to go to a USB 2.0 port and test it again.

    Last but not least: make sure Dynadock uses the latest display driver that you can download from this page: http://www.displaylink.com/support/downloads.php

  • Satellite A65: Mouse freezes after the coming of sleep mode

    Hello!

    I'm having a problem with my laptop. I have the A65 with windows XP. The mouse works perfectly every time I close the lid of the computer goes into sleep mode that is ok, but when I open the cover from my session to resume the mouse is frozen. I can type and navigate with the keyboard mouse function but NNW.

    Someone at - it and an overview of this. Thank you

    Hello

    You mean USB mouse? What happens if you disconnect and reconnect the mouse to the USB port?
    You use the latest version of the BIOS? The A65 was designed for the American market, and you should check the Toshiba site us updates of BIOS. Maybe it helps

    By the way; Microsoft has published articles on the base of different useful knowledge about USB problems after sleep.
    Please check these docs and try the solutions:

    Keyboard USB or a USB mouse does not work when you wake your computer from mode ensures Windows XP
    Or
    After you resume your Windows XP computer using the power button, your USB mouse and USB keyboard may not work correctly

  • Laptop will not go into sleep mode

    Mode, Sony laptop Vaio VGN-FE855E
    Intel centrino Duo 1.67 Ghz
    2 GB RAM 667 Mhz Kingston
    120 GB HDD
    Mobile Intel 945 Express Chipset Family
    All the latest drivers as of April have been installed on the hardware.
    with Windows Vista SP1

    After receiving the last windows update for Windows Vista Premium, when you try to enter standby the computer hangs and will not enter sleep mode.
    Before reveiving updates he managed to switch mode sleep without problem and did every time. It will enter is no longer waiting for any means.
    I tried windows backup and Restore Center. After you select an older version before April 12, 2009, he was able to enter standby mode once more. Only after that the new updates, it was uninstalled had been relocated was not able to enter standby again.
    Initially, the computer starts to enter standby by closing the form. Then it goes weird after that, by the computer itself (which he never did before) inhibition and then it just hangs and the power light will not go to the flashing red indicating standby remains just green, who is running.
    The Hard drive is still spinning and accessing the hard drive very fast and light second every two seconds.
    When any key on the keyboard is hit the computer restores the sound itself and a sound through the speakers, which he has not already done. It then the screen turns on and brings the computer to lock screen / connection of the computer. I am able to log in and use normally.

    Hello, Justin

    Standby is activated in the Plan of high power Performance?

    You can check it out by going in the Power Options, click on change Plan under High Performance settings and check the computer put to sleep. If this option is enabled, click on change advanced power settings click on [+] Multimedia settings, when sharing media and change the setting to allow the computer to sleep.

    Let us know if that helps.

    David
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Remote usb mouse freezes for bout 45 seconds after coming out of sleep mode

    Remote usb mouse freezes for bout 45 seconds after coming out of sleep mode

    Hi Aubrey,

    Step 1: Put the computer to boot and see if the problem still occurs

    Follow step 1 in the link below,

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

    Continue with the remaining steps to pin-point on the third party service.

    After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

    Important: n ' forget not the computer to start normal follow step 7 in the link.

    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • laptop won't wake up from sleep mode

    laptop won't wake up from sleep mode

    Hello

    Here's the quickfix.

    Set the laptop to sleep instead of Hibernate. Portable computers may have problems with the Hibernate function. Here are the instructions to navigate:

    1. go in Classic view of Control Panel. (Ctrl + ESC, then type 'control' to quickly control panel access)

    2. double-click on the icon power options

    3. click on "change when the computer sleeps.

    4. click on "change power avancΘs."

    Go to the menu of sleep and

    value "Allow hybrid sleep": OFF

    * Set the parameter "Hibernate after": NEVER

    Note: You need to type the following in the field, what is not there drop down to select.

    This is most likely the issue and the resolution. However, here are a few other troubleshooting steps if you have any questions:

    Troubleshooting of the sleep mode function:

    http://www.Vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

    Hope this helps,

    Steve <> Microsoft Partner

  • Laptop computer Shutsdown closed in mode 'sleep'

    Original title: what can I do to avoid a stop when I put the system (Lenovo 3000 G530 running Windows 7 Home Premium) to sleep?

    This has happened since the month of May this year. I had cleaned a part that had a lot of built-up dust. After that I turned on the laptop, I went ahead and put it to sleep. However, instead of the computer to enter sleep mode, it will stop automatically. I might have something wrong, bitten someone can help me with this situation?

    Hello

    Follow these steps:

    Method 1: I suggest you to perform troubleshooting of power utility to set the power of your computer settings and check if it works properly.
    Open the troubleshooter of power
    http://Windows.Microsoft.com/en-us/Windows7/open-the-power-Troubleshooter

    Method 2: You can also try creating or changing the power plan.

    a. power by clicking on the Start button, open the Options click on the Control Panel, clicking system and security, and then clicking Power Options.

    b. in the current power plan, click change plan settings.

    c. on the settings for the plan of page, click change advanced power settings.

    d. adjust the sleep options in the advanced power settings and check.

    Method 3: You can restore the default power setting by running the command from an elevated command prompt.

    Open the command prompt window by clicking the Start button, all programs, Accessories, right-click on command prompt and select run as administrator. Type the following command at the command prompt, and then press ENTER.

    Powercfg.exe - restoredefaultschemes

    Method 4: I also suggest to check if Windows is configured for the hibernate after a time of inactivity.

    See: How can I wake my computer from sleep or hibernation from the link:

    Sleep and extended: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows7/sleep-and-hibernation-frequently-asked-questions

    Refer to this article: troubleshoot wake the computer from sleep mode
    http://support.Microsoft.com/kb/266283

Maybe you are looking for