HP laptop - 15-g227wm: Hard Drive question, in need of a solution
First of all, I don't know if the version of Windows running was of 32-bit or 64-bit.
The laptop in question is my mother and randomly, he started to become unresponsive in the middle of the night. She had not dropped it and only uses the laptop to surf the internet and play some Facebook games.
I went to the start menu and asked the laptop to run diagnostic systems. In two minutes, he told me that the disk check hard short DST was not, by giving the code 9SNJ3G-7MP84W-XD7WL1 - T 60, 703.
As it is a hard drive problem, I hope that, at the very least, it will take replace the hard drive, if not buy another laptop.
The problem is the following; the laptop was purchased at a Wal-Mart. It was the display model they had, as it was the last one in stock, and Wal-Mart could not locate the box for the laptop at the time of purchase. We have no user manual and no CD to reinstall Windows (the laptop had 8.1 the purchase, and we took advantage of the free for 10 update when it was available).
Please let us know our best options. Thank you for your time.
While I can't tell you precisely what that code means, yes the the bottom line is the hard drive has suffered an accident and needs to be replaced.
Initially, the PC came with 64-bit W8.1. HP does not support this model for 32-bit operating systems.
Here is the service manual for this model.
Removing and replacing the drive hard in this model is a daunting task, but if you are up to it, see Chapter 6 for R & R procedures.
If the laptop is still under warranty, you can get HP to replace the drive under warranty.
If this isn't the case, you're on your own.
You can order W8.1 recovery media for the laptop computer from the link below, or clean reinstall 10 64-bit windows on the new drive from the link below it (media creation tool). You can clean install W10 for free, without a product key, given that the laptop was already legally upgraded to W10.
Support page of your laptop is on the link below...
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