HP laptop: cannot see video, I get a green screen and can hear the content

I have unintalled flash player and adobe shockwave and re-installed again but I get the same problem. Video does not work. I don't know what to do.


Hi @Viktorija28 ,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer HP laptop with video works not properly or green. Try clicking on the green screen, in the tab named storage Local and put 10 k and the green screen should disappear.

Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers on your system that need to update the graphics driver may need to be updated.

Have you tried another browser? This link will help you to upgrade your browser if necessary.

I would like to know how this happens.

Thank you.

Tags: Notebooks

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