HP laptop laptop 15-ac047ne: computer hp laptop. upgrade to windows 10 and graphic driver problems

Hello.

I have a newly purchased HP 15-ac047ne laptop. Whenever I have let windows automatically updated, update the full operating system for windows 10, I keep losing the Catalyst Control Center as well as the AMD graphics driver (which I noticed because the adapter is gone from Device Manager.) So I ended up back to factory default with windows 8.1 and kept all the automatic updates turned off. In addition, update drivers on this unit is very annoying... so I went here because I'm tired to reset the laptop to factory settings, whenever things get screwed

Issues;

1. is there a simple and effective way to get the latest drivers for my graphics card? (AMD Radeon r5 m330 / Intel HD Graphics 5500) The fact that it is switchable does not seem to make the drivers from amd site adapted, so IDK

2. why dxdiag only shows Intel HD Graphics 5500 and not AMD Radeon r5 m330

3. should I just turn off the automatic updates (both windows and hp) to maintain the stability of my system?

Thank you!

akattom

We will address the latest first - blocking the MS driver updates.  Follow the instructions in the link to prevent the update of your drivers in Win10 MS: How do I uninstall and updates of block and the drivers on Windows 10

Now, as for drivers, those of AMD is unlikely to work on your PC, because they are not designed to work with computers that have switchable graphics.

The best place to get drivers is on the HP support site. The link is on the page of the HP drivers and software for your PC: http://support.hp.com/emea_middle_east-en/drivers/selfservice/HP-15-Notebook-PC-series/7771404/model/8566519

Note: If the link does not show Win10 when you open it, click change and select Windows 10 in the menu drop-down.

You must install the AMD/Intel switchable graphics high definition of the linked page.

Good luck

Tags: Notebooks

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