HP laptop with win. 7 pro - sound and video hang up or drag when you play videos on Web sites

My wife and I have a laptop HP with Windows 7 Pro, and this problem happens on both computers.  When we try to watch a video either on youtibe or any other website the video and sound lags or crashes and then plays for a few seconds and then it even once.  Does anyone know whatt could cause this?  And how to fix it?  Thank you!

Hello

Try the following.

First, download the Flash uninstall utility on the link below and save it to your desktop.

Flash Player Uninstaller.

Once the download is complete, close all browser windows and start the program uninstaller.  Once done, restart the laptop.

Then, download and install Firefox , then using Firefox, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before download. 

Close all browser windows before you run the installer of Flash.

Start Firefox and see if the video play Ok - if they do, close Firefox, open Internet Explorer and click on the same link Adobe Flash above to get a command prompt to install the ActiveX component.  Once completed, restart Internet Explorer.

If you still get the problem of loading, run a check of the speed of your internet connection by using a site like the one on the link below, where it is causing the problem.

http://Speedtest.NET/

Kind regards

DP - K

Tags: Notebooks

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