HP Laser Jet CM1312nfi MFP: No compatible Twain installed device

Hello

I hope someone can help please. Yesterday, I was using my printer color Laser Jet CM1312nfi MFP multifunction scan a few pages. The analysis went through fine without problem like so many others before. No changes have been made to the system and I am the only person using the computer and the printer.

About 45 minutes after the last scan, I went to scan another page when I got this message:

"No Twain compatible device installed, please install one and try again.

The scanner wouldn't work. I tried restarting the computer and the printer on and outside, does not. I thought that maybe there was a problem with the machine itself or a loose cable or connection but the machine still print documents.

I tried to use HP printing and doctor Scan and it does not work. He guided me to several pilots. I downloaded and tried one called "CM1312series-win7-full-solution-AM-EMEA1-v5.1". The installation will not fully cross and reverses. The same thing happens when I try to reinstall the original software that I used to use the scanner a few years back.

Can anyone help?

Thank you

Thank you

I finally solved the problem the next day after several hours of frustration.

I would like to uninstall the driver software, disconnect the USB cable, and restart the computer. After the reboot, I would try one of the options mentioned previously. At some point, the installation process asked me to reconnect the USB cable and then click on the button 'OK' or 'Continue' in the dialog box for installion.

However, I noticed that as soon as I plugged in the USB cable, but before I could click the button, Windows would automatically begin to install a driver. That would be doing the same thing. He would install components 6 or 7, 4 or 5 would move to print successfully. A separate status dialog box would jump to the top showing these parts installed. A green check mark appears beside the print functions. However, 2 components dealing with sweeping would not install properly. These components would get a red X next to them.

During this time, I would have clicked on the button 'OK' or 'Continue' in the dialog box for installion. After a few minutes, the installation abort itself and I would end up having to uninstall the driver and restart everything again.

Finally, he appeared on me that 2 separate facilities are taking place at the same time. What finally solved the problem after uninstalling the driver and restart again, I started the original installation process, but when I was asked to connect the USB cable, I first disconnected the computer from the internet and then connected the USB cable.

Before I could click on the "Continue" button, I noticed that the separate installation process began again. Immediately, I clicked the X in this dialog box to put an end to this facility. I then clicked 'Continue' on the installation dialog box desired and it finally all settled. Once it is installed, I reconnected it the computer to the internet and the scanner now worked.

Thanks for your advice in any case.

Tags: HP Printers

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