HP laserjet 3390 does not Win 8-sided print

I want to install a new computer HP Envy Phoenix 800 with Windows 8.  I am trying to install a printer HP 3990.  I can get it to print single sided, but it won't allow properties to select double print side and the scanner does not work.  Other features of properties are not available.  I downloaded new drivers from Microsoft, but the printer will not work correctly when it is connected via a USB port.

Thank you.

Ken

Hi Kenneth,

You can try to uninstall completely to reinstall the drivers for the HP LaserJet 3390 model from this link and check if it helps:

http://h20000.www2.HP.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1140788&TaskID=135&prodTypeId=18972&prodSeriesId=1140785&lang=en&cc=us

See the exact steps in this link and check if that helps:

HP LaserJet printers, multifunction and all-one - install the driver included in Windows 8 or Windows Update

http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?&objectID=c03470332

Also, follow the steps in this Microsoft article troubleshooting and check if that helps:

Solve printer problems

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope this helps, if you need help on Windows let us know we will be happy to help you.

Tags: Windows

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