HP LaserJet 500 color M551 PCL: printer HP LaserJet 500 color M551 PCL6

We had our color HP LaserJet 500 M551 PCL6 for a couple of years.  It has worked very well.  For the last two months, it keeps going offline (depending on the driver on the client PC).  He is in fact under tension and most when he's awake.  I was not able to find all the parameters that will keep online via the network.  I logged into the printer to see if I could find all the parameters.  The only thing I found was to tell him to wake up at 7:00 in the hope that it would help connectivity.  It helped, but it has not cured the problem.  I can ping any of the workstations, but they cannot print on it intermmitantly.  We use the Windows7 PC.

I wonder about the network card in the printer?  I each printer set up a connection direct tcip (as this has always been the freest badly to connect to printers method).

Only two options work most of the time to get the user online to the printer.  One is to turn off the printer and restart it, then most of the PC will recognize.  The other method is to remove the printer from the PC and reinstall the print driver, which works so far.  When re install the printer driver it auto detects the printer, but not as much as usual is discovered in the process.  Usually, I have to tell him that he has a jetdirect card, etc..  He then makes me to find the driver in it have list under HP disc.  It lasts longer that the other HP printers usually do.

Any ideas would be appreciated.

Your information has led me to the solution (I think).  We use a static IP addressing scheme.  DNS servers had changed so much since this printer has been installed.  I corrected them on the printer and wait that will correct the problem.

Tags: HP Printers

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