HP LaserJet Color MFP flow M575 - problem Setup scan to email

We were not able to configure the scan to e-mail on this device.

We have created an email account POP3 for the device with our local ISP ***@shaw.ca and have tried to use the following configuration settings:

Server name: mail.shaw.ca

Port number: 587

Select the SMTP SSL: checked

Server requires authentication - always use these credentials: username: * password: *.

Use this server for: Email: Send scanned documents and notifications of job status.

When you attempt to send a test e-mail, we get the message: the operation failed. Please check your configuration and try again.

We tried all variants, including Port 25, disable SSL, etc.  Can I use the ISP webmail to send and receive emails to test on this account to other devices.

Scratching my head.  Any ideas?

Hi Dennis,

Thanks for your suggestion.  I use Outlook e-mail clients, but finally realized that it was the parameters of the Port/SMTP server that needed to be changed.

It happened to me I have a Xerox Phaser 6180 MFP - D in another location configured with scan to email capacity using a similar e-mail account Shaw.

Check the settings of the device shows that it uses Port 25 and another server SMTP (shawmail.cg.shawcable.net instead of mail.shaw.ca).  It turns out that this last SMTP server requires authentication and is used for mobile devices operating from various locations.  Still, the old SMTP server uses Port 25 and requires no authentication.

Once I imported these parameters into the MFP HP LaserJet ColorFlow M575 configuration settings, I was able to send a test message successfully.  Problem solved!

See you soon,.

Dave2U

Tags: HP Printers

Similar Questions

  • 100 HP LaserJet color MFP M175: scan to the PDF Format

    Hello

    While using the scanner of HP LaserJet 100 color MFP M175a I don't get an option to save the file in PDF format. I use a scanner through Windows Fax and Scan. Kindly help

    Hey @HBootwala,

    Welcome to the Forums of HP Support!

    I see you are trying to scan PDF documents of your 100 Laserjet color MFP M175a printer to your computer for Windows 8.1. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once that is done, scan, you want to scan using HP Scan, rather than Windows Fax and Scan. You can download the latest version of HP Scan by clicking this link. Once installed when you need to scan, you can open the program and select this option to save your document in PDF format.

    Please let me know if this solves your problem by clicking on accept solution. If you still have questions, please let know what happened during the installation of your software and I'll be better able to help you. If not, have a great day!

  • HP CC522A - size of the PRINTER HP LASERJET COLOR MFP M775DN 700

    HP CC522A - size of the PRINTER HP LASERJET COLOR MFP M775DN 700

    HP CC522A - size of the PRINTER HP LASERJET COLOR MFP M775DN 700

  • HP LaserJet 200 color MFP m276: HP LaserJet 200 color MFP m276nw - scaning problem

    Dear gentlemen/ladies, Documents on the flatbed scanner / / UH m276 Color MFP HP LaserJet 200 cannot be scanned in the network folder, scanner, in my office by WiFi. He keeps giving the error message "username or password is incorrect. This user account and password are valid. "Please note that the wireless test is successful. A such problem, until the desktop computer (some bad sectors on the hard disk) has been repaired at the shop of the computer a week ago. However, I can use apps in my office to print and use the HP LJ200 M276 Scan to scan documents on the printer tray and save it in any folder remotely via WiFi. Please please advise solution/method that I can do to solve this new problem. Stephen

    Hi @U-Talents.

    Welcome to the Forums of HP Support! I read your post and see that you are not able to scan to network folder. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

    I have provided a document to configure the scan to network folder. Follow the steps, there is a section to create the folder and set up the sharing and security:Scan of the control panel (including Scan to Email, in PDF format, and to a network folder) for HP LaserJet Pro 200 Color MFP M276n and M276nw.

    This post is @wardell1, it can also help with this error message: try to configure the scan to network folder, name of user and password is incorrect. Do not take into account the model.

    I have also provided a @ShlomiLstation, on the same issue: scan to network folder fails.

    Try these documents to see if they help, and if there is anything else I can do, let me know. Thank you.

  • HP Color LaserJet M277n MFP: HP Color LaserJet MFP M277n, no problems with scan to folder network and internet connection.

    I just bought a 277n MFP which I am running wireless. I have problems with:

    1 - the printer is connected to the internet (no problem connecting to the network and printing)

    2 - definition of networks for scanning file (this is how this problem started because I tried to update the firmware)

    1.

    Searched the forum and found some good articles. Tried to restart and change the DNS as shown without success. Other means?

    2. follow-up guide how to set up an SMB shared folder, but without success.

    I shared "\\Johans-MacBook-Pro\users\johan\documents" under OSX and did the same thing in the printer web setup. Even tried with the entrance of my user name and password. When I press 'save and test' I don't have that "the test failed. Try again. »
    Any suggestions?

    Best regards

    Johan

    Hi @Johan84,

    You can use DHCP or an IP fixed, but you will need to set the DNS.

    Disable the IPv6 setting on the printer.

    Go to the printer settings.

    Configuration of the network.

    Network services.

    IPv6.

    Turn the power off.

    These steps should help with scanning to email.

    Let me know. Thank you.

  • Multifunction color HP LaserJet Pro 200: HP LaserJet Pro 200 color MFP M276nw on El Capitan: Scan does not

    Since my upgrade to El Capitan my USB connected HP LaserJet Pro 200 M276nw MFP color analysis no more.

    What I've tried so far:

    Installed the latest drivers > unsuccessfully

    Tried all the solutions suggested here: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-LaserJet-Pro-200-color-MFP-M276nw-Scanni... > no success

    Have any suggestions what to do next?

    Update: the solution provided in this thread solved my problems:

    http://h30434.www3.HP.com/T5/Mac-printing-and-scanning/HP-LaserJet-2300-not-working-with-El-Capitan/m-p/5281267/highlight/true#M61077

     
  • 100 HP LaserJet color MFP M175: forgotten password on HP LaserJet 100 color MFP M175NW

    Hello

    I came to the community after a call to the heldpesk.

    My problem is the following. I have a HP LaserJet 100 color MFP M175nw which is configurable via web interface. The problem is that I don't remember not the password to access the web configuration.

    I called the HP helpline to ask for help, but because my printer is no longer under warranty, they can't give me support (or must I pay). The girl asks me to post in the forum, and that I will get an answer in this way.

    So I came to you and ask for help .

    Can someone help me how to do?

    Thank you very much

    Hi @catharn ,

    I see that you need to reset the printer. I'd love to help you.

    I can send you this information in a private message.
    In the forum next to your handle name simply click on the envelope to see.

    Good day!
    Thank you.

  • LaserJet M1120 MFP / OSX 10.7.3 scan problem

    I can't get serious to try to set up a HP Laserjet M1120 MFP device on an i7 iMac running OSX Lion. The printer driver installs fine preferences > printing & scanning. The printing of the iMac and from another computer in network. However, the scanning feature is nowhere and I can't operate the iMac or the other computer. I tried with Acrobat X Pro, Preview and image transfer applications.

    OK, so I downloaded the software HP Laserjet full feature and driver here, just to notice that I met more problems. When you run the HP Laserjet M1120 Series.pkg package, the HP app Installation Wizard stops with a popup that says "you must have administrative Preobrajensky to configure a device. It is a little surprising given that I just entered my admin password, in addition to the fact that there is only one user account on the computer, which obviously has administrator rights. In addition, it seems that the installer actually does not install the HP software package, because I can find apps like Director of HP and HP Scan in the Applications folder. Needless to say, running these apps only results in a popup saying: ' no scanners are located. " Acrobat displays the name of the printer in the file > Create > PDF from Scanner dialog box, but hitting the Scan button results in a popup saying "error while interacting with scanner: the selected scanner was not found."

    I uninstalled the HP software with the option of uninstalling and re-installed. I also tried the "Reset printing system" option in OSX preferences > print & scan > right click on the list of printers. So... what gives? Is it possible for me to check if the scanner really works or if it will be a HW problem? Or this driver is not compatible with the current Lion OSX (I 10.7.3)? IMO the USB connection should be good since I am able to print normally.

    Thanks in advance.

    Hello

    The driver that you have installed is intended for Mac OS X 10.5 or lower and is not compatible with Lion.

    Compatibility:       Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac OS X
    

    Officially, the model M1120 is partially compatible with Lion and provide functionality to print only by the software provided via Apple Software Update...

    Try the following solution, although I can't guarantee its operation and may not be stable as expected:

    1. Go into System Preferences > print & scan, select the Ant to M1120 printer then click on the sign - to remove.
    2. Following the installation of the software feature full skiping the installation wizard until the installation is complete.
    3. In order to provide good permissions to complete the Setup Wizard, perform the following steps:
      1. Open a Terminal in the Utilities folder
      2. In the Terminal, type "sudo" (with space).
      3. Locate the HP installation wizard to the folder Applications/HP LaserJet Software
      4. Right click (CTRL + left on the Mac keyboard) the HP installation wizard and choose "view the contents of the package.
      5. Open the "Happy" folder, and then click the "Mac OS" folder. It should contain the Unix executable file HP installation wizard.
      6. Drag the HP (Unix executable) Setup Wizard in the Terminal and press to validate.
        Terminal will ask for the password of the user.
    4. After writing the password Enter key press.
    5. Now, follow the Setup Wizard steps to complete.
  • TurboCAD Deluxe 15. impossible to find my new 100 HP Laserjet color MFP M175nw

    Hi, I have bought and installed my new HP Laserjet 100 color MFP M175nw but have found a problem with the printing of drawings in TurboCAD Deluxe 15.

    If I try and print a drawing to the printer icon, a warning of TurboCAD appears saying 'Please select a default printer for your system' and nothing is displayed.

    If I try to click on 'File' > 'Print' there is also nothing that passes.

    I have HPPSdr and that gives me no information. Can anyone help please since this is an important issue for me.

    Thank you very much

    Phil.

    Hi Phil,

    If you are able to print from other application programs then the question has with the autocad program. You want to call for help with this issue.

  • HP Laserjet Color MFP M175 100: Reset the web password Hp Laserjet 100 Color MFP M175nw

    Hi guys,.

    I need help, as I am not able to access my control panel of my 100 color of hp laserjet M175nw MFP printer wireless.  I recently picked up a new wireless router and unable to even log in the control panel to enter the parameters without news feed, I forgot the password I had set for the control panel during the initial installation and desperately need advice on how can I reset the password for this computer.

    Please help I have a printer which I am unable to use.

    Kind regards

    9japrinter

    Hi @9japrinter,.

    I see by your post that you need to reset the password for the printer. I can help you with this.

    I can send you this information in a private message.
    In the forum next to your handle name simply click on the envelope to see.

    If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

  • HP LaserJet M4345 MFP: Network printer problem: cannot print, but can ping

    Good evening

    I have a big problem. We have a network HP LaserJet M4345 MFP printer. It is connected to a switch and the switch is connected to a Modem of Telmex.  It has a static IP address. 5 computers to connect to this printer, but I'm going to use one as a sample.

    The problem is that I can't print anything.

    • I can install the printer in all computers
    • I ping the printer
    • I can access the printer configuration using a browser
    • I can even scan a document

    But I can still print the test page. We have a static IP and it does not repeat the IP address, the host name is unique and date everything is fine. I tried to ping to test for the default gateway and it a ping with a correct response time.  So:

    • The configuration of the printer can be accesed via browser
    • The computer can ping the printer
    • I can scan a document to the PC
    • The printer installs very quickly in all machines
    • The printer can ping the default gateway
    • The IP address and the host name are unique

    What could be the problem? I tried to print in all the machines without success.

    Thank you for your attention.

    It is possible that the network adapter has a problem but since it's your only work around would be to buy a direct jet EIO card and put in the EIO slot in the back near where the network cable is plugged.  They are fairly cheap on ebay and you want to buy a 610N, 615N or 620N one of these models will work.  You must assign an ip address that is different from the one assigned to the integrated card.  I think that there is a way to disable the built in network card, but I have to carry out additional research on that.  If you have an old hp printer that you do not use with a network card eio, even if older 600N it will work in this printer.

  • For a HPLJ 200 pro color MFP admin password problem

    I forgot the password admin for my HPLJ 200 pro color MFP, please help

    Hi noellewilson

    Please check your private message and see if you can receive mine.

  • HP MFP M127fw Pro: Problem with scan/fax and adf on HP MFP M127fw Pro

    After that I faxed a couple of pages, the device does not work. Now, when I want to fax, he asks me if I want to scan from the plateau, even if I fed the ADF with the paper. When I want to scan, it says "Calibration."... "for a while, but nothing is happening then. It receives the fax and print documents. I unplugged the cable of electricity for more than 60 seconds, downloaded the new drivers from the HP site and installed, but it did not work. Could you please help?

    Best,

    Farrokh

    Hi @Habibzadeh,

    Welcome to the Forums of HP Support!

    I see that you are unable to fax and scan with your printer HP LaserJet Pro MFP M127. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I can understand the frustration you are experiencing. Whenever the printer is calibrated, it will not be able to do anything until it is complete.  We must determine why it is calibrated.

    I see that you updated the drivers, but you updating of the firmware of the printer?

    • Click here for the HP LaserJet Pro MFP M127/M128 series Firmware Update
    • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

    The printer may need maintenance, please use this guide to help you determine the cause:

    You use Genuine HP Toner?
    What are the levels of toner?

    Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP. If you use genuine HP, the following cartridges no can not solve the problem.

    If you have a faulty cartridge, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then check the information of limited warranty for your supplies.

    If you have completed all the above steps and your product still has a problem, service the product.

    Contact HP for service in all countries except Asia-Pacific.
    First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
    Cost of repair out-of-warranty printers may apply.
    What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on options contact HP - click Get phone number
    File number and phone number are displayed.

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP Laserjet M1319F MFP is not able to scan under Windows 7 (64-bit at home)

    I have a Windows 7 Home Premium 64 - bit HP Pavilion connected to the HP Laserjet M1319F MFP. All the functions of the printer worked so far.

    The scan function has stopped working. Here are the steps and errors that I see:
    1. I load the sheet from which I scanned in the printer and the printer displays
    2. I start Windows Fax and Scan dialog box and press the button new scanning
    3. New Scan, dialog and I press the Scan button
    4. the printer begins to feed the sheet and displays
    5. immediately after the message that the printer displays the message
    I did the following steps to try to fix the scan:
    1 uninstalled the printer and it added. Scan still does not work.
    2. I downloaded the latest driver and firmware on HP site updates and installed on the PC and on the printer firmware. I had success on the driver and firmware of the facilities. Scan still does not work.
    3. I ran PC-Doctor hardware diagnostics on the printing device and got a status of success. The Test page printed successfully.
    4. I am able to print documents, but will not scan. I tried both ways - single and multiple - sheets. Scan still does not work.
    Any suggestion would be appreciated.

    Hi ApolloWZ,

    Thanks for your quick response.

    In the meantime, I found the solution to my problem, so I thought I'd share it here for others.

    I found the answer here:

    http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/can-t-scan-from-M1536dnf-after-reformatting-computers/TD-p/3914820

    I will cut & paste the answer below, in which case the link above doesn't work at some point:

    (1) on the computer target under the normal user account, press Start, in the search box type services.msc. Right click on the program that appears and select "Run as Administrator". Enter your user password or click on next to go to the UAC popup, if necessary.
    (2) locate the service called "Windows Image Acquisition (WIA)" and double-click it.
    3) click the connection tab, and then change this service to log on under a Local System account. Click here to allow the service to interact with desktop. And then click OK.
    (4) reboot (or if you really don't want to restart & know what you're doing, you can just stop & restart the WIA service twice)

    See you soon,.

    Gary.

  • New Laserjet M1212nf MFP does not copy or scan. Not taking in the documents document feeder

    Product: Laserjet M1212nf MFP

    OS: Windows Vista 32-bit, Windows 7 64 bit

    USB 2.0 connection

    Scan software Readiris Pro

    Have installed a new Laserjet M1212nf MFP. When I send a document to print, it produces an impression outside, well wrapped on the ends because of the heat.

    The copy function and the scanner or never do not produce print outs. The bar with light moves on the copy/scan with the light area, but no print out.

    In addition, for the copier/scanner document feeder does not pages.

    I installed several LaserJet using a number of operating systems in the past.

    Best wishes

    Shanefg

    Hi Shane,

    Thank you for the additional information. You experience a hardware problem with the scanner in the printer mechanism. The following additional options depending on your current status of the warranty on this printer.

    In the guarantee:

    Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

    http://www.HP.com/cgi-bin/hpsupport/index.pl

    Out-of-warranty options:

    http://support.HP.com/us-en/document/c02652026

Maybe you are looking for

  • Annual payment plan

    I would like to know if I could pay one invoice per year for storage plan and the game rather than pay monthly for the storage plan and annual for the match. Thank you.

  • How to use the es6 features in FF

    Using the plotter, we run in dynamic mode where the tracer compiles in place. We do this so that we can put options plotter to postpone to the browser es6 features if they are there. (All the polyfill reporter automatically to do this, the options ar

  • Split and searching in a table 2D-DAQ

    Hello I'm collecting data of a data collection that returns a 2D array.  I take 1000 samples of the 4 channels at once, and I returned a matrix of rank 2 column X 1000: The first column indicates the channel and the second column shows the value of t

  • Why cany I get my java to work

    Why can't I get my java to work now?

  • I forgot my BIOS passward

    I forgot my BIOS passward how shaal I do and I need now my computer model laptop 'HP compaq 6530 b (NN211EA #ABV). hope you can help me