HP LaserJet Color MFP flow M575 - problem Setup scan to email

We were not able to configure the scan to e-mail on this device.

We have created an email account POP3 for the device with our local ISP ***@shaw.ca and have tried to use the following configuration settings:

Server name: mail.shaw.ca

Port number: 587

Select the SMTP SSL: checked

Server requires authentication - always use these credentials: username: * password: *.

Use this server for: Email: Send scanned documents and notifications of job status.

When you attempt to send a test e-mail, we get the message: the operation failed. Please check your configuration and try again.

We tried all variants, including Port 25, disable SSL, etc.  Can I use the ISP webmail to send and receive emails to test on this account to other devices.

Scratching my head.  Any ideas?

Hi Dennis,

Thanks for your suggestion.  I use Outlook e-mail clients, but finally realized that it was the parameters of the Port/SMTP server that needed to be changed.

It happened to me I have a Xerox Phaser 6180 MFP - D in another location configured with scan to email capacity using a similar e-mail account Shaw.

Check the settings of the device shows that it uses Port 25 and another server SMTP (shawmail.cg.shawcable.net instead of mail.shaw.ca).  It turns out that this last SMTP server requires authentication and is used for mobile devices operating from various locations.  Still, the old SMTP server uses Port 25 and requires no authentication.

Once I imported these parameters into the MFP HP LaserJet ColorFlow M575 configuration settings, I was able to send a test message successfully.  Problem solved!

See you soon,.


Tags: HP Printers

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