HP LaserJet Color MFP M175nw 100 prints, but not scan

This problem has just appeared out of nowhere the LaserJet printer prints (so it is connected), but when I run the HP basic digitization program, I get the error message that the scanner is not connected.  I rebooted and restarted the printer. Also, I downloaded and ran printing HP and doctor Scan. It detects the printer and the scanner as "installed", but when I ask him to communicate with the scanner, it is said that the "selected product is not conencted".  When I try printer (same ip address), it detects it and gives me the possibility of "Difficulty Printing" or "problem analysis". On the "difficulty of analysis", it says "establishing connection with Scanner", but loops back to the beginning of the process, without success.  Now, it will blow your mind, if I screen Win-8 Metro and run the HP and Capture digitization program, the scan works perfectly (Although this scan utility is more limited than the regular version of HP-Scan). So, here I am trying to solve a communication connection problem, when none really exists.  Has anyone ever seen this situation? Anyone got the answers?

I fought this problem since I bought the color printer. I understand that the printer is discontinued. I love it, I have two, they work great, except for this problem.

Now my conclusions and solution.

After installing the software, it works fine. After a while it doesn't. Some software installed HP must be retired by anti-virus programs or gets too writes because he went, so that the scanner doesn't scan. I have yet to find what is happening to the scan software, but it disappears.

My solution...  I remove all the software printer HP 100, including port data in the configuration of the printer. If you have installed several times, you will have a list of information about the printer port, remove it.

I use their basic installation software. Usually always scan not scan. You must install it AGAIN, during the first installation. It works every time, until it disappears again.

HP technical support has no idea on this issue. I spent more than seven hours talking to probably all the tech they have without success. Finally it me they would make me a 'deal' on a printer company.

I would like to know if you find that zapped installs it HP. As far as I know is it disappears and the scanner no longer works.

[email protected]

Bob

Tags: HP Printers

Similar Questions

  • LaserJet M1522 \HP: I can print but not scan after 10 Windows installed with HP LaserJet M1522 after trying things on this

    I spent many hours on this forum today trying to solve my problem.

    Everything was fine until Windows 10 installed after I * thought * I hit cancel their incessant commercial.   Before the upgrade of the OS,

    1. I used a shortcut to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet M1522\Scan which took "C:\Program Files (x 86) \Hp\Digital.

    2. a dialog box appears asking me to choose from a list of profiles of scanning that I did. Once what to choose, I have a second dialog box.

    3. I put the "paper Source" flat and the "Picture color" selected option button.

    4. I USED to be able to just click on Scan and then another dialog asking where to save it but neither preview nor Scan make the scanner scan button.  Overview gives me the wave 'an error occurred... ". Select "vernissage" again.  If I click on Scan, just all disappears.

    ______________________________________________________________________

    I have tried the following to solve this problem:

    Installation of new drivers.

    Doctor to Scan running (here, the green progress bar ends after the "HP M1522nf Scan LI" scanner picking and ending up with an error "Connect without success".)  It allows several options.

    -J' tried power cycling everything.

    -Click on retry.  I take the last option in the list and it gives another green bar and I ended up a complete turn to the first page of the Scan Doctor with the "HP LaserJet M1522 MFP Series PCL 6" and "LI Scan M1522nf HP".  Both still have network connections and "installed".

    -Continue the Scan doctor, I click install get.   I created which today many times without success.

    I came to support and went through what looks like my problem even, but nothing seems to help.  I spent several hours to do.

    I should also mention when it came time to download the drivers there are 3 categories.  In the first category, there are 3 drivers.  I went through each of them at this stage.

    I realize your question at the top of the page is "HP printers - WIRELESS card Scanner is lost (Windows) ''."

    I'm afraid to do an uninstall of HP "stuff" because my computer is a HP and I don't want to aggravate my problems than they already are.

    I understand there is a windows application to use for scanning, but because it also controls the camera to the computer, I wanted to stick with the simple scan, which I used for many years now, coming to scan from my HP scanner/printer to my HP computer.

    Thanks a lot for your opinion.

    OK, got it to work!

    Desinstallion old prinerdriver as good as he got, withdrew the rest of this register and recycled the ' puter.

    Then installed latest firmware for the printer (do not know if this was necessary, but it had those of 2009 and the most recent from 2013, so I guess it wouldn't hurt).

    Installed the latest universal driver for HP (this still does not solve the problem but...)

    Finally reinstalled former driver Win 7 complete solution and then it works. I guess it fills some gaps while retaining the more fresh drivers?

  • LaserJet Color MFP M175nw 100: Cannot reinstall the software to update driver (after having uninstalled by following the instructions on the support page)

    My ability to scan stopped initially with the ADF (ADF) and then altogether.  I downloaded the new drivers and uninstalled my current (using HP Unistaller) HP software according to the instructions on the support page.

    Now, I can not reinstall the software (the installation hangs on the verification stage) so I can't hope to upgrade the driver.

    Hi @kbsmcd,

    I can help you install the software and solve the original problem that you experienced when you try to scan from the document feeder. Complete the following steps in the order I present them in and let me know the results of your efforts:

    Reset the printing system

    1. Click on the Apple icon ( ), then click on System Preferences.
  • HP Laserjet Color mfp M175nw 100: How can I connect the router to secure network?

    How do you set the printer to connect to the network through a router password? Where would you want to enter the password?

    On page 43 of the technical reference software, it shows how to configure the wireless through the built-in Web server.

    This link also have other reference documents (manual, software reference technique, quick reference Guide and Setup Guide) that might be useful in the future.

  • IJ Scanner Utility will print but not scan from iMac

    I have used this gun for more than a year Mx920 - no problem. Had a paper jam. Erased. Can always print and copy. But when you try to scan the computer, I have the error 2.156.0 Jet "scanner is off or usb is not connected".

    Re-downloaded and installed the drivers. Once I installed the drivers 'successfully', I can't find where to use it.

    Print but not scan. Woman can scan his MacBook. Therefore my iMac to my printer.

    10.10.5 Yosemite

    Try to launch the Image Capture. In the left pane, the Canon MX920 should show under the shared section.

    Another option is the Canon IJ Scan Utility (Applications/Utilities/IJ Scan/Canon IJ Scan Canon utility)

  • HP ENVY 5530 e-all-in-one: HP ENVY 5530 e-all-in-one will print but not scan

    The material (both print & scan) worked well on OS 10.10.x but as soon as I xfr needed a MBP less 10.11.4 it stopped scanning through the HP software, but will work under Mac software scan. (The side of the printer still works fine.)

    Hi @Mrkil1o1,

    Welcome to the HP Forums! I'd love to help you to scan from your 5530 craving for your Mac. I understand from your description that it worked well when you have 10.10, but since the upgrade to 10.11 you can print but not scan.

    Let's start with resetting the printing system, uninstalling the software, repair the permissions of the drive and re - install & re-add the printer:

    Scrub / uninstall

  • HP 2210 printer all-in-one: after updating WIndows 10, I can print but not scan with my HP 2210 all in one

    I've updated to Windows 10 and since then I can print but not scan with my HP 2210 all-in-one printer.  I tried to download the software updates, but nothing seems to work.  Any suggestions

    Hi @Sajapand @ddegan

    I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

    Most of the products have updated software available on the HP support Web site for Windows 10.

    I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

    HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

    Do you know if you are able to scan using paint?

    To perform a scan of the painting: HP Multifunction printers - how Scan: Windows 8

    (This is the same for Windows 10, of what I said)

    1. Click the Start button () in the lower left corner of the screen, click on Searchand type Paint.
    2. Click on the painting in the results.
    3. Click fileand then click on from a scanner or camera.
    4. Select your printer, click OK, and then click Scan.

    Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

    I look forward to hear from you!

    Thank you

  • Photosmart 4700 all in one print but not scan

    My photosmart c4740 (all-in-one) printer will print but not scan

    Hi Donpaladino,

    1. What is the installed operating system on your computer?

    2. what happens when you try to scan documents?

    3. you receive an error message?

    I suggest you to follow the steps and check if it helps.

    Follow the steps in the link and check if that helps.

    HP Multifunction printers - I can't scan in Windows using the HP software

    If the problem persists, you can also check out the links and check if it helps.

    Scan and send (e-mail, send to folder, digital transmission, etc.)

  • Re: HP Officejet Pro 8600 Plus print but not scan

    I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600.  It worked fine for about a month, and then we moved into a new House.  Now, it print but not scan to computer.  It scans email fine.  Same problem wired or wireless.  It is said the computer Scan is not enabled.  When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.

    Hi mpk1969,

    Mac OSX:

    Try the following steps.  If you want to learn more about your product, click here.

    How to perform a scan: OS X v10.8

    1. go to the HP utility to 8600 of (Preferences system, scanner open, click on the utility tab)

    2. under scan settings, click scan to the computer

    3. make sure that a check mark beside enable scan of the computer

    4. click OK in all the dialog boxes and of proximity

    5. try scan of front panel

    Follow the steps below

    1. open System Preferences

    2. Open Print & Fax

    3. in the white box under printers right-click and select Reset Printing System

    Note: resetting the printing system will remove all printers in the print queue

    4 restart the computer

    5. Open Print & Fax and then click the + to add the printer to the print queue

    6. open the HP utility, and then click Scan to computer to make sure this option is

    Try scanning the computer to the printer and let me know what happens?

    Windows:

    HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.

    I would like to know what are the errors you receive?

    http://www.HP.com/go/tools

  • C4280: I can print but not scan - on Mac with HP printer

    Hello. I can print and copy but will not scan. It is five years old, the printer does not see a lot of action and is in good shape, so it would be a shame to get rid of if I can work on what is the problem. Any kind folk know where I should start? Thank you! Eugene

    Hi @walthamstoweuge,

    Welcome to the HP Forums!

    I see that you can print but not scan with printer HP Photosmart c4280 on Mac OS X 10.10 Yosemite. I'm happy to help you!

    Please make sure you have the latest driver installed, in this guide, installation of a printer Mac driver by using Apple Software Update. Then take a look at this post, Re: iMac OS X 10.9.3 scan driver for HP OfficeJet Pro 8500 a A910a to iMac doesn't seem to be, by my colleague @Sunshyn2005. That applies to your situation as well.

    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

    I hope this helps!

  • OfficeJet 6210... W7 64 bit... will print but not scan

    JO 6210 will print but not scan

    Hello attatronand welcome to the Forums of HP, I hope you enjoy your experience!

    I understand that you are having problems of scanning.  Any specific error comes up when scanning? Is that what you've scanned several programs?  You are still able to make a copy?

    I recommend to download and run the HP print and Scan doctor.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • HP Photosmart C6380 will not install on windows 8.1 after upgrade. Can print but not scan.

    I recently updated my windows 8.0 to 8.1 Dell desktop and my 6380 photosomart would not work.  I downloaded the updated driver, and the installer hangs on "rotating disc icon" who then disappears.  It seems that the print function has been installed, but the printer doesn't scan.  Multiple level 4 uninstalls, restarts as well as disabling the firewall during installation;  I can print but not scan.   I know that the printer works fine I can scan my laptop.

    Hello there jcartmell,

    If you are still having the problem with the installation of your printer on your system Windows 8.1, I would try to help out. I read your post and saw that you tried several level 4 uninstalls and still have the same problem installing. I'll post you a few of my recommendations.

    I hope this helps!

    All the best,

  • TurboCAD Deluxe 15. impossible to find my new 100 HP Laserjet color MFP M175nw

    Hi, I have bought and installed my new HP Laserjet 100 color MFP M175nw but have found a problem with the printing of drawings in TurboCAD Deluxe 15.

    If I try and print a drawing to the printer icon, a warning of TurboCAD appears saying 'Please select a default printer for your system' and nothing is displayed.

    If I try to click on 'File' > 'Print' there is also nothing that passes.

    I have HPPSdr and that gives me no information. Can anyone help please since this is an important issue for me.

    Thank you very much

    Phil.

    Hi Phil,

    If you are able to print from other application programs then the question has with the autocad program. You want to call for help with this issue.

  • HP Deskjet ink Advantage 3525: it will print but not scan or copy

    My Hp Deskjet Ink 3525 advantage will print but not copy or scan? I downloaded the latest software drivers, uninstalled and re-installed the prorgamme but nothing helped. Help, please. Thank you

    Rob

    Hello Citimba,

    On the main screen on the printer, press return, cancel, back, back button successively. You see Help menu, press the ok button, then use top / down arrow button to find the menu reset, reset complete semi selection and press the ok button.

    It's troubleshooting last step which I recommend. If this does not solve your problem unfortunately you will need to replace the printer.

    Say thank you by clicking on the Bravo thumb upwards in the post.
    If my post to fix your problem please mark it as an acceptable Solution

  • HP officejet 4500 g510n-z print but not scan

    HP officejet 4500 g510n-z prints ok but not scan

    A computer to Windows Vista 32 bit

    7 4 Windows machines

    Windows XP 2 machines

    running on the wireless have not tried usb

    No IP conflict

    worked the last time that I used it (months)

    printer works fine (even if I have to restart now and then after the mode 'sleep')

    latest drivers installed

    Ideas anyone?

    Thank you

    Hi sdrrmit,

    It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

    First step: clear temp directory

    1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
    2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
    3. Proceed to step 2 below

    Second step: downloaded and extracted to your system:

    1 download the drivers and full software features

    The complete solution software

    2. once the download is complete, double-click the file to extract the software.

    3. when the installation window opens, press the Cancel button to stop the installation

    4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

    5. Locate and open the folder starting with 7z (example: 7zS2356)

    6. right click on the folder and select copy

    7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

    8 open the 7z, that you just copied on your desktop

    9 open the Util folder

    10 open the CCC folder

    11 start the uninstall_L4

    12. once the uninstall is complete, restart the computer

    13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

    Cleanmgr Disclaimer

    14. download and install the latest version of Adobe flash player

    Update Adobe Flash Player

    15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

    Let me know if you are able to successfully install the software and driver and are able to print & scan?

Maybe you are looking for