HP LaserJet Color MFP M175nw 100 prints, but not scan
This problem has just appeared out of nowhere the LaserJet printer prints (so it is connected), but when I run the HP basic digitization program, I get the error message that the scanner is not connected. I rebooted and restarted the printer. Also, I downloaded and ran printing HP and doctor Scan. It detects the printer and the scanner as "installed", but when I ask him to communicate with the scanner, it is said that the "selected product is not conencted". When I try printer (same ip address), it detects it and gives me the possibility of "Difficulty Printing" or "problem analysis". On the "difficulty of analysis", it says "establishing connection with Scanner", but loops back to the beginning of the process, without success. Now, it will blow your mind, if I screen Win-8 Metro and run the HP and Capture digitization program, the scan works perfectly (Although this scan utility is more limited than the regular version of HP-Scan). So, here I am trying to solve a communication connection problem, when none really exists. Has anyone ever seen this situation? Anyone got the answers?
I fought this problem since I bought the color printer. I understand that the printer is discontinued. I love it, I have two, they work great, except for this problem.
Now my conclusions and solution.
After installing the software, it works fine. After a while it doesn't. Some software installed HP must be retired by anti-virus programs or gets too writes because he went, so that the scanner doesn't scan. I have yet to find what is happening to the scan software, but it disappears.
My solution... I remove all the software printer HP 100, including port data in the configuration of the printer. If you have installed several times, you will have a list of information about the printer port, remove it.
I use their basic installation software. Usually always scan not scan. You must install it AGAIN, during the first installation. It works every time, until it disappears again.
HP technical support has no idea on this issue. I spent more than seven hours talking to probably all the tech they have without success. Finally it me they would make me a 'deal' on a printer company.
I would like to know if you find that zapped installs it HP. As far as I know is it disappears and the scanner no longer works.
Bob
Tags: HP Printers
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I spent many hours on this forum today trying to solve my problem.
Everything was fine until Windows 10 installed after I * thought * I hit cancel their incessant commercial. Before the upgrade of the OS,
1. I used a shortcut to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HP\HP LaserJet M1522\Scan which took "C:\Program Files (x 86) \Hp\Digital.
2. a dialog box appears asking me to choose from a list of profiles of scanning that I did. Once what to choose, I have a second dialog box.
3. I put the "paper Source" flat and the "Picture color" selected option button.
4. I USED to be able to just click on Scan and then another dialog asking where to save it but neither preview nor Scan make the scanner scan button. Overview gives me the wave 'an error occurred... ". Select "vernissage" again. If I click on Scan, just all disappears.
______________________________________________________________________
I have tried the following to solve this problem:
Installation of new drivers.
Doctor to Scan running (here, the green progress bar ends after the "HP M1522nf Scan LI" scanner picking and ending up with an error "Connect without success".) It allows several options.
-J' tried power cycling everything.
-Click on retry. I take the last option in the list and it gives another green bar and I ended up a complete turn to the first page of the Scan Doctor with the "HP LaserJet M1522 MFP Series PCL 6" and "LI Scan M1522nf HP". Both still have network connections and "installed".
-Continue the Scan doctor, I click install get. I created which today many times without success.
I came to support and went through what looks like my problem even, but nothing seems to help. I spent several hours to do.
I should also mention when it came time to download the drivers there are 3 categories. In the first category, there are 3 drivers. I went through each of them at this stage.
I realize your question at the top of the page is "HP printers - WIRELESS card Scanner is lost (Windows) ''."
I'm afraid to do an uninstall of HP "stuff" because my computer is a HP and I don't want to aggravate my problems than they already are.
I understand there is a windows application to use for scanning, but because it also controls the camera to the computer, I wanted to stick with the simple scan, which I used for many years now, coming to scan from my HP scanner/printer to my HP computer.
Thanks a lot for your opinion.
OK, got it to work!
Desinstallion old prinerdriver as good as he got, withdrew the rest of this register and recycled the ' puter.
Then installed latest firmware for the printer (do not know if this was necessary, but it had those of 2009 and the most recent from 2013, so I guess it wouldn't hurt).
Installed the latest universal driver for HP (this still does not solve the problem but...)
Finally reinstalled former driver Win 7 complete solution and then it works. I guess it fills some gaps while retaining the more fresh drivers?
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My ability to scan stopped initially with the ADF (ADF) and then altogether. I downloaded the new drivers and uninstalled my current (using HP Unistaller) HP software according to the instructions on the support page.
Now, I can not reinstall the software (the installation hangs on the verification stage) so I can't hope to upgrade the driver.
Hi @kbsmcd,
I can help you install the software and solve the original problem that you experienced when you try to scan from the document feeder. Complete the following steps in the order I present them in and let me know the results of your efforts:
Reset the printing system
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Welcome to the HP Forums! I'd love to help you to scan from your 5530 craving for your Mac. I understand from your description that it worked well when you have 10.10, but since the upgrade to 10.11 you can print but not scan.
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Scrub / uninstall -
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Do you know if you are able to scan using paint?
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3. you receive an error message?
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Follow the steps in the link and check if that helps.
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Re: HP Officejet Pro 8600 Plus print but not scan
I'm on Mac OS X 10.6.8 and recently bought an OfficeJet Pro 8600. It worked fine for about a month, and then we moved into a new House. Now, it print but not scan to computer. It scans email fine. Same problem wired or wireless. It is said the computer Scan is not enabled. When I try to activate scan to the computer using the HP utility, he runs for a long time and then says that the connection has been lost.
Hi mpk1969,
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How to perform a scan: OS X v10.8
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Follow the steps below
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HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and scan doctor no matter what time you need to solve a problem with your HP printer from the link below.
I would like to know what are the errors you receive?
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I hope this helps!
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If I try and print a drawing to the printer icon, a warning of TurboCAD appears saying 'Please select a default printer for your system' and nothing is displayed.
If I try to click on 'File' > 'Print' there is also nothing that passes.
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Phil.
Hi Phil,
If you are able to print from other application programs then the question has with the autocad program. You want to call for help with this issue.
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Hello Citimba,
On the main screen on the printer, press return, cancel, back, back button successively. You see Help menu, press the ok button, then use top / down arrow button to find the menu reset, reset complete semi selection and press the ok button.
It's troubleshooting last step which I recommend. If this does not solve your problem unfortunately you will need to replace the printer.
Say thank you by clicking on the Bravo thumb upwards in the post.
If my post to fix your problem please mark it as an acceptable Solution -
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A computer to Windows Vista 32 bit
7 4 Windows machines
Windows XP 2 machines
running on the wireless have not tried usb
No IP conflict
worked the last time that I used it (months)
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Hi sdrrmit,
It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.
First step: clear temp directory
- On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
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Second step: downloaded and extracted to your system:
1 download the drivers and full software features
The complete solution software
2. once the download is complete, double-click the file to extract the software.
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4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
5. Locate and open the folder starting with 7z (example: 7zS2356)
6. right click on the folder and select copy
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