HP LaserJet M252dw: Airprint works only not on HP LaserJet M252dw

We have a HP Color Laserjet M252DW in our business that we intend to use Airprint for printing from our Mac machines, but we cannot make it work.

We use a Cisco wireless with a 2500 WLC. We have configured mDNS and are able to see other printers, but not the M232DW.

What we have tried so far:

> Search for the firmware updated (not available)

> Reset the printer and reconfigure

> Use the static and DHCP IP addresses

> Restart the printer, WLC and Mac devices

The printer is connected to the same network wireless as users. As I said, Airprint works on other printers, it works just not on this one.

Any ideas of what I may be missing or what I can try?


I got to work. But only after I reset the default printer and it reconfigured.

I needed to configure mDNS on Cisco WLC, then after I reset and reconfigure the printer, it took a little time to see the recording on the WLC and for Apple devices pick up (about 5-10 minutes).

It took that long only for this particular model because the other HP printers have been detected immediately, but those are wired, however.

To accomplish the same thing for devices Meraki see the following link.


Let us know if that helps. Just know you may need to reset your default printer, reconfigure, then wait a while.


Tags: Notebooks

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