The last 2 times that Windows has updated I got problems printing. The first time, I uninstalled and reinstalled the printer and also led printing HP and the Scan doctor. No one fixed the problem successfully and I ended up back to before the update.

Now, with a new update, I'm having the same problems. The printer works fine for a couple of jobs and then I get only print error messages.

Hi @54981 ,

I see that you encounter printing problems after the update of Windows. I'd love to help you.

More likely with the update of Windows is to install a new driver for the printer, what causes this problem.

I would like to remove the updates of Windows on the computer.

Very probably these two KB2982791, KB2970228 updates are the culprits.

You may need to do a system restore to get the printer working again.

I would say to disable automatic updates for Windows, then you can manually go anytime and uncheck that everything related to the printer before performing the updates, so that continue to occur.

Turn automatic update or disable.

Manual installation of updates of Windows in Windows 7.

Feel free to click on the button under the thumbs up if it helps.

Have a nice weekend!
Thank you.

Tags: HP Printers

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