HP LaserJet P2015dn: Cannot install my HP LaserJet P2015dn

Hello, I couldn't install my printer on Windows 64-bit 10. My printer appears as a "unwnown" device and the device manager says that "a request for the USB device descriptor has failed." My printer is connected to the PC via the USB port. I tried to install official drivers from HP web page, but my pritner was not on the list when the installation wizard asked me to choose my printing device. I also tried unplugging all my usb devices and restart my pc, without success. Thank you for your replies,

Jan Mayer.

Hi, dungleviet,

I tried what you told me, without success. I did, however, find the problem. It has nothing to do with drivers. My printer cable is not long enough to be connected to my PC, so I have to use an extension. When I tried the printer on my laptop directly (without extension cable), windows downloaded drivers on itself end set the printer up and running. This means that the problem was in my cable. This should be a lesson for everyone with the same problem: "chceck your * beep * cables.

Thank you for your answer, I consider that this problem is solved.

Jan Mayer

Tags: HP Printers

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