HP LaserJet Pro 400 m401dne: print from Notepad

Hello! I have a new HP LaserJet Pro 400 m401dne. Everything works fine except when I try to print both sides of a Notepad document copies. As soon as I select the duplex option, the entire document disappears. We had an another HP LaserJet only printed on one side of the paper; who would have something to do with it? Still, I have this printer on the printer list but am selecting a new. I can print any other documents on 2 sides; just don't leave the notebook. Thanks for any help you can give me!

Thank you, HP! The warranty issue has been resolved and so was the two-sided printing problem. The technician had to install Universal printing and now I can print copies front and back of notebook and everywhere else.  )

Tags: HP Printers

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