HP laserjet pro cm1415fnw don't scan error WIA.

We just got a hp laserjet pro cm1415fnw, he manages to print, but unfortunately it will not scan. We have set up to be wireless since it will be used by different users. When I run the HP printer and scan Dr. it is said that there is an error of WIA. I've tried uninstallin and reinstall all the drivers and software, as the recommended HPPSdr, nothing happened. I went in the forums and checked the services that should be running for the scan to work. All services have increased, but still it will not scan. I'm running out of options here with this device. If someone could please give me some advice on how to solve the problem of scanning, I will be extremely grateful.

Hi @sil89,.

I understand that you are unable to scan, but you can print on the wireless network. I can help you.

You can scan from any of the other networked computers?

You are signed is an administrator of this computer?

The WIA drivers are part of the Windows operating system.

Run this made it Microsoft tool to see if it will solve this problem.

Diagnose and automatically repair Windows files and records issues.

I tabled this document, just to make sure they are the same ones you had checked.

This document is to check the services of Windows Image Acquisition (WIA).

Windows: Digitization of HP Software Does not open or Scan to a printer using a USB connection.

Do not take into account the title.

Proceed to Solution 3: check the Windows Image Acquisition (WIA) services.

Temporarily, run Antivirus software and try to scan the image.

If the problem persists, download and try to repair the WIA drivers. If you don't feel able to do these steps, you can contact the computer manufacturer or Microsoft to solve the error WIA.

Back up the registry first.

How to back up and restore the registry in Windows.

Restore default startup for Windows Image Acquisition (WIA) Type.

Please let me know the results.

Thank you.

Tags: HP Printers

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