HP LaserJet Pro M252dw: Won't print - HP LaserJet Pro M252dw drawer of toner cartridge does not retract

Toner HP LaserJet Pro M252dw cartridge drawer does not retract.  The small blue drawer pull is out there is no way to open the drawer.  This flaw was not discovered until I needed toner, 5 months later - this printer was bought in January 2016 and worked well.  Now, it's just a big box of heavy using the space in my office.

I can't be the only person with this problem printer!

Thank you



Hello @jakehuesand welcome to the Forums of HP! Although I would like to help you with your M252dw, I'm not sure that I can do on one piece broken other than suggest that you call us. HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you want to: check your warranty status.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

Feel free to post again if there is anything else I can help you with that.

If my answer meets your needs, please click Accept button Solution below to report your post as solved. Thank you.

Tags: HP Printers

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