HP Long DST failed

Hello

I have the computer laptop hp envy m6.

He doesn't start and give the error message attached.

When did the test drive, it gives the error code in the second attachment.

Thank you

Hello

Error code 24 characters for the disk Self long Test would indicate that hard is defective and must be replaced.  This is also consistent with the startup problem you describe.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, please let me know - include the full model number and your notebook series m6 Nr - see here for an explanation.

Kind regards

DP - K

Tags: Notebooks

Similar Questions

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    I have a 3 years, HP Pavilion dv6 3142ea. I had no specific problem the hard drive but other battery problems made me make the system diagnostics.

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    Munchyy wrote:

    I have a 3 years, HP Pavilion dv6 3142ea. I had no specific problem the hard drive but other battery problems made me make the system diagnostics.

    The Smart check and dst short both passed but the long dst failed.

    Failure ID: 9LU791-5JK76Q-XD0141 - A 61, 703

    Product ID: XD622EA #ABU

    Does this mean I have to get a new disk asap, ignore, or just keep in mind and back up my data?

    The error code for Long drive Self Test (DST) would indicate that the hard fails / lacks and needs to be replaced.

    Back up the data on external hard drive

    If you have recovery disks, it can be used to reinstall the OS after the replacement.

    Thank you

  • How to fix when long DST fails in a ultrabook of 4-1215dx want to

    How to fix when long DST fails in a ultrabook of 4-1215dx want to

    Hello

    The long drive Self Test (DST) fault would indicate that hard is defective and must be replaced.

    The disc is an element of guarantee and that your computer is listed as coming with Windows 8, it should still be under warranty, contact HP and arrange for the disk replaced - if necessary, you can check the status of your warranty here.

    If you live in the United States, contact HP here.

    If you are in another part of the world, begin here.

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    No, it means that the hard disk will fail or already has.

    You will need:

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    2. recovery media to reinstall the HP factory image or an image of your system on the external backup media and a boot or USB drive.

    If you do not back up data, it may be lost forever. You may be able to access the bad HDD and recover data.

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    KERNEL_DATA_INPAGE_ERROR Win32k.SYS

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    http://Speccy.Piriform.com/results/yDRLTTBSr4fH3AyThrGH7je

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    24 characters Long hard drive self test failure ID indicate your HDD is faulty / failed.

    Replace it with a new one. Back up all your personal pets on the external drive.

    If you have a media recovery with you, you can use them to reinstall factory settings after replacement.

    Check your warranty status:
    http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&LC=en&OS=4158&product=5318510&sw_lang=

    If you are under warranty, HP will send you the new HDD & recovery disks/USB (if you need), for free on ordering them:

    http://support.HP.com/us-en/document/bph07143

    Contact HP (number series of Dungeon, failure ID & other details ready):
    https://h22207.www2.HP.com/us-en/contact-HP/product/HP-Pavilion-Sleekbook-15-b007se/model/C6K69EA

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    Hello

    Error code 24 characters is a failure of the entire test (DST) disk Self and would indicate that hard is defective and must be replaced.  It is also compatible with locking issues you describe.

    If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

    If you live in the United States, contact HP here.

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    http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

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    http://welcome.HP.com/country/W1/en/contact_us.html
        
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    Kind regards

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    http://welcome.HP.com/country/W1/en/contact_us.html
        
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