HP Mini 1000: System HP Mini password reset
Hello I'm trying to troubleshoot a client. They don't know the password to their laptop. Can you help me?
This is serial number: [personal information deleted]
Please try: e9lofgfu1w
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Thank you
GBL84
Although I am an employee of HP, I speak for myself and not for HP
Tags: Notebooks
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Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the button white Thumbs Up on the right of say thank you*.
Make it easier for others to find solutions by checking a response 'accept as Solution' if it solves your problem.
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Although I am an employee of HP, I speak for myself and not for HP
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Steps to follow:
- Use the posted above unlock code to access the BIOS
- Disable all passwords that are enabled
- If current password request - type the unlock code
- New password, simply press the ENTER key
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- Then exit the BIOS saving & exit option to save the changes.
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Incase if the password does not work please try a Hard Reset as follows.
- Shut down the laptop
- Disconnect the power adapter and remove the battery
- Hold down the Power button for 30 seconds
- Plug the power supply/AC adapter (leave the battery for now) & start Notepad
- If now see you a password, please enter the same password I've shared before and press on enter
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the button white Thumbs Up on the right of say thank you*.
Make it easier for others to find solutions by checking a response 'accept as Solution' if it solves your problem.
Thank you
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Although I am an employee of HP, I speak for myself and not for HP
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If you use Windows live mail, then the number you posted is related to windows live and will be much better suited in Windows live forums. Click on the link below.
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