HP Notebook: Wifi and Audio does not work after update of the 10 victory
I updated the OS to win 8.1 to 10 and it was somthly, but after this recent update to win 10 all at once the wifi has ceased to recognize all the networks around it... also the audio has stopped working. I tried the two troubleshooting and found the audio starts to work after you troubleshoot but wifi does not work. This happens everytime I turn on my laptop, and whenever I have to solve an audio driver to fix it but the wifi doesn't work every time... Please help... I also tried to update the drivers of these two, but he said that the drivers are updated every time... Please let me know if anyone can guide me through this problem...
Hey @Riken_HP,
Welcome to the Forums of HP Support! This is a great place to find solutions and help our community!
I understand that you are having problems with the wifi on your HP laptop. I'd be happy to help you.
What is the exact model of your laptop? If you do not know who will find it here: http://support.hp.com/us-en/drivers
The following pages are useful for troubleshooting wireless connectivity problems.
Troubleshooting wireless network and Internet (Windows 10)
In addition, you can watch the the power management of your wireless adapter:
Turn off the power to the adapter:
1. open Device Manager. (Win Key + R > type devmgmt.msc > OK)
2. expand the network adapters.
3. right click on the Ethernet adapter / wireless, and then click Properties.
4. click on the power management tab.
5 remove the check mark next to allow the computer to turn off this device to save power.
6. click on OK.
7 test cycle.
Forget a network (Windows 10)
Forget wireless network profiles in Windows 10
Reset TCP/IP on your PC:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
4 restart your PC and test.
It can also help to reset the Winsock Catalog:
1. go to your start screen/menu and type CMD.
2. right-click on the command prompt icon and select run as administrator.
3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
4 restart your PC and test.
Reinstall the NIC drivers:
1. download the drivers from here, but do not run them again.
2. go to your Start menu/screen and type Device Manager.
3. expand network adapters.
4. right click on the wireless adapter and choose uninstall.
5 install the drivers downloaded in step 1.
6. restart your PC and test.
Test an ethernet connection:
Not call explanation. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.
Test another connection:
Many people excluded their home network as a problem if another device working on the same network. Networking is not as simple as that. Each device interacts differently with your router or modem and it is impossible to exclude the settings for this device until the laptop has been tested on another network.
Please hold me.
By pressing the Thumbs Up button below, you can always say thank you!
See you soon.
Tags: Notebooks
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