HP office jet pro 6968: cartridge problem

Bought this printer about 3 months ago. Everything worked great until it Set up cartridge for black ink ran out. "I bought HP ink cartridges to replace, but when I replaced the cartridge set up, I got this error message on the printer screen:" cartridge problem remove and install the specified cartridge, making sure it is properly installed. "I tried to remove and reinstall the new cartridge 6 or 8 times, went to the troubleshooting page HP, followed all the instructions, tried to change all the cartridges of printers not only the black one and spent about 2 hours trying to figure this. Nothing works. Help. I can't use my printer until this cartridge problem is resolved.

Hello @synaction,

Appreciate your efforts.

HP technical support can be reached by clicking on the following link: http://www.support.hp.com/contact-hp

(1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

(2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click the "Show Options" at the bottom right.

(4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

Hope that helps. Thank you!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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